Front Desk Representative Vascular Health Clinic

Banner Health•Chandler, AZ

1d•Onsite

About The Position

The Front Desk Representative provides personalized coordination, clarification, and communication regarding financial aspects of the care continuum, including insurance and authorization verification, registration, financial counseling, and claims research. The role partners with the clinical care team to determine financial impacts for patients and serves as a primary contact for financial questions throughout treatment, helping provide a seamless experience for patients and their families. The position performs registration and insurance-related processes, obtains authorizations, counsels patients and families about financial matters, assists with funding and payment options, and coordinates with patients, clinical teams, patient financial services, and payers. It works independently under general supervision in a fast-paced, high-volume environment requiring sound judgment and prioritization. The posting also describes a Customer Experience Representative responsible for checking patients in and out, scheduling appointments, collecting amounts owed, and running eligibility and benefits checks to determine patient responsibility. The position is based at 1940 N Alma School Rd, Chandler, Arizona, and the stated schedule is Monday through Friday, 7:00 a.m. to 3:30 p.m.

Requirements

Associate degree, typically in social work, healthcare administration, or finance.
At least three years of diversified experience in a hospital Patient Registration/Financial Services setting.
Knowledge of medical terminology and common insurance and payer types, authorization requirements, and alternative financial resources.
Highly developed interpersonal, communication, and human-relations skills.
Accurate and efficient keyboarding skills.
Strong organizational and time-management skills.
Flexibility in responding to multiple demands.
Ability to retain changing payer information and make independent decisions using sound judgment.
For employees working at the specified Banner Behavioral Health facilities or in specified behavioral-health clinical settings serving children: an Arizona Fingerprint Clearance Card at hire and maintained during employment, and a signed Arizona Criminal History Affidavit upon hire.

Nice To Haves

Bachelor's degree in social work, healthcare administration, or finance.
Prior experience as a social worker or financial counselor.
Additional related education and/or experience.

Responsibilities

Perform patient pre-registration and registration processes.
Partner with the clinical care team to determine initial authorizations based on the predicted treatment plan.
Obtain insurance benefit information for treatment services, including inpatient and outpatient services, prescription drugs, and, if necessary, travel and housing.
Assess the need for alternative coverage sources.
Verify insurance coverage and obtain authorizations and notifications throughout treatment.
Obtain required insurance-plan signatures and documentation, and accurately document information in patient records.
Monitor and update insurance data, authorizations, preferred providers, and changes in treatment plans.
Work with clinical teams and insurance providers to support continued coverage, maximum reimbursement, and minimized patient financial impact.
Provide financial counseling to patients and families and serve as a primary resource throughout treatment.
Discuss benefits and financial issues; advise patients on insurance and billing options; explain financial policies and available resources; and assist with alternative payment arrangements and funding options.
Help uninsured patients access funding resources and complete required documents.
Maintain working knowledge of Medicare, Medicaid, and other program benefits and eligibility criteria.
Potentially liaise with community organizations to make resources available to patients and families.
Coordinate between patients, the Patient Financial Services department, and payers to improve accounts receivable performance and resolve outstanding issues or concerns.
Calculate patient liability based on verified insurance benefits and collect deposits and copayments.
May provide leadership and training to financial-team members and serve as a resource for internal and external customers.
Check patients in and out, schedule patients, collect amounts owed, and run eligibility and benefits checks.
Prioritize work independently in a fast-paced, multitasking, high-volume environment to support timely and appropriate patient care.