Front Desk Representative

Evara Health • Clearwater, FL

3d • Onsite

About The Position

The Senior Front Desk/ Patient Access Representative plays a critical role in supporting prospective and current patients at Evara Health. This position ensures a smooth and timely registration process, provides exceptional customer service, collects payments, and coordinates appointments to enhance the patient experience. Additionally, the Senior Front Desk/ Patient Access Representative assists community members in applying for various benefits and facilitates eligibility and enrollment in coverage through the Health Insurance Marketplace. The Senior Patient Access Representative also mentors and trains new Patient Access Representatives, ensuring team proficiency and cohesion.

Requirements

• High School Diploma, or equivalent
• Minimum (1) year of experience as Front Office in a healthcare setting

Responsibilities

• Manage complex patient registration, insurance verification, financial documentation, and counseling needs with accuracy and independence.
• Serve as a senior resource for billing, insurance, payment plans, and complex financial situations.
• Welcome patients using the AIDET model and provide exceptional service throughout the registration and financial counseling process.
• Resolve escalated billing, insurance, and payment concerns by coordinating with patients, providers, and insurance companies.
• Train and mentor Patient Access Representatives while sharing best practices and supporting team development.
• Assist with department scheduling, team meetings, and operational improvements.
• Monitor registration, insurance, and financial processes for accuracy, efficiency, and regulatory compliance.
• Manage a high volume of patient accounts while ensuring accurate documentation and adherence to Evara Health protocols.
• Analyze financial and patient access trends and recommend strategies to improve counseling services and patient satisfaction.
• Participate in required trainings, certifications, and initiatives to improve department operations and service quality.

Benefits

• Generous Paid Time Off: Enjoy 15 days of paid time off each year, with the option to cash out eligible unused PTO.
• Paid Holidays & Birthday: Enjoy 10 paid holidays each year, plus an additional paid day off to celebrate your birthday.
• Comprehensive Health Benefits: Access medical, dental, and vision coverage designed to support you and your family, plus free healthcare services at Evara Health for eligible employees and dependents. Additional benefits and wellness resources are also available to support your overall health and well-being.
• Retirement Planning: Build toward your future with employer contributions of up to 4% of your salary, along with guidance and resources to help you plan for retirement.
• Professional Development & Education: Eligible employees can receive up to $1,500 per year toward continued education and professional development expenses, including tuition, licensure, certifications, conferences, and other approved learning opportunities.
• Quarterly Incentive Opportunities: Share in our collective success through quarterly incentive programs that recognize eligible employees for helping Evara Health achieve key organizational, team, and performance goals.
• Career Growth & Advancement: Grow your career at an organization committed to developing its people, with opportunities to build new skills, take on greater responsibility, and advance into leadership or other roles across Evara Health

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED