Front Desk Representative

Avid Hotel By IHG•Madison, AL

7d•$14 - $15•Onsite

About The Position

Shivaay Group LLC is seeking individuals with a positive personality and excellent communication and guest services skills for their Front Desk Team. This role offers great opportunities in the hospitality industry with chances for internal advancement. Cross-training in other departments may be required to facilitate growth opportunities. The Front Desk Representative is responsible for personal information that is considered private and secure, and serves as the first and last impression for guests.

Requirements

Must be authorized to work in the US.
Must have reliable transportation.
Willing to work on weekends and holidays.
Willing to do heavy lifting.
Must be willing to go under background check.
Must be 18 years of age.

Nice To Haves

Hotel customer service experience is preferred but not required.
Experience in the hotel Operating Systems is a plus, but not required.
Bilingual or Multilingual skills (if applicable) are a plus.
Housekeeping Experience is a plus.

Responsibilities

Assist guest in any needs or requests they have.
Gain basic knowledge of the front desk operating system.
Check guest in and out efficiently.
Answering phones in a professional manner.
Making reservations, taking messages for other departments and management, relaying all messages to the correct department, and assisting guest with billing and reservation concerns.
Maintain a clean and neat organization of the work area.
Greeting guest in a friendly and professional manner.
May be required to stand for long periods of time while monitoring your work area.
Cleaning of common areas and rooms when necessary.
Stocking food and beverage items as needed.
Inform guest of any events, local attractions, local restaurants, services, and hotel facilities.
Resolve Guest issues and complaints in a timely manner.
Perform property walks as needed.