Front Desk Representative (Full-Time, 12 Month Contract)

Shiplake PropertiesToronto, ON
Onsite

About The Position

Does 'service with a smile' mean something to you? Do you enjoy seeing familiar faces on a regular basis? Does variety in your work and taking initiative something you enjoy and seek? If all of those speak to you, then we want you on our highly engaged team in our midtown premium properties! We are currently seeking enthusiastic Front Desk Representatives to elevate our residents' experience and deliver on operational excellence.

Requirements

  • Exceptional interpersonal skills with a strong customer service orientation and the ability to build rapport with residents and guests.
  • Excellent written and verbal communication skills for clear and professional interactions and documentation.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and a high level of comfort with learning new software.
  • Proven ability to thrive in a fast-paced environment and manage multiple priorities effectively, both independently and as part of a team.

Nice To Haves

  • Experience with Yardi or similar property management software is a significant asset.

Responsibilities

  • Greeting all guests and residents, professionally and courteously - as well as assisting with any requests and inquiries.
  • Accepting and notifying residents of the delivery of parcels and mail.
  • Monitoring CCTV cameras, review footage as necessary.
  • Period building exterior checks.
  • Assisting with resident move in and incoming unit inspections/tours.
  • Assisting residents with booking building amenity spaces.
  • Maintaining lobby, concierge desk and mailroom to a high standard of cleanliness.
  • Collecting maintenance requests, rental payments, and all resident notices.
  • Logging and recording all resident complaints, prepare, and distribute building notices.
  • Assisting the General Manager with maintenance emergencies, coordinating resident events as required.
  • Provide access to all trades visiting the property including but not limited to, signing out building keys.
  • Organizing and managing the signing out of all rental items including, dollies, carts, and all tools.
  • Responding to noise complaints and resident concerns as needed.

Benefits

  • Variable Bonus Program
  • Extended Health Coverage
  • Maternity Leave Top-Up
  • Employee Assistance Program (EAP)
  • Paid Time Off
  • Education Reimbursement
  • Individual Development Program
  • Continuous Improvement Initiatives
  • Service Awards
  • Rewards Platform
  • Employee Referral Program
  • Performance Feedback and Reviews
  • Birthday Day Off
  • Company Social Events
  • Gym Membership Discount
  • Collaborative Workspace
  • Flexible Work Environment
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