Front Desk Representative ( Tuesday-Saturday 3:00pm–11:30pm Shift)
About The Position
The Front Desk Representative at The Fitzgerald provides exceptional customer service at the front desk, helping establish a warm, secure, and friendly atmosphere in the community. The scheduled shift is Tuesday through Saturday, 3:00 p.m. to 11:30 p.m. The role monitors residents and guests entering and leaving the community, assists residents with requests, answers incoming calls, maintains a neat and clean front desk and entrance area, and responds to emergencies by supplying emergency personnel. Employment offers are subject to a pre-employment process that includes a drug screen, a job-specific physical, a TB test, and a background check. The company covers the cost of these pre-hire requirements.
Requirements
- Excellent customer service skills.
- 6 months to 1 year of front desk, receptionist, or resident relations experience.
- Basic competency using multiple forms of technology, including Microsoft Office applications, internet-based applications, and custom applications.
- Ability to work a flexible schedule, including evenings, nights, weekends, and holidays as needed.
Nice To Haves
- High school diploma or GED preferred.
- Senior living experience is a plus.
- Hotel experience is a plus.
Responsibilities
- Monitor residents and guests coming in and out of the community.
- Assist residents with requests as needed.
- Answer incoming calls.
- Maintain a neat and clean front desk and entrance area.
- Respond to emergencies and supply emergency personnel.
Benefits
- Free meal per shift.
- Healthcare benefits, including vision and dental, for full-time employees only.
- Matching 401(k) for full-time employees only.
- Paid time off.
- Rewards and bonus opportunities.
- Continuous training and growth opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
