Front Desk Representative

Surgery Partners Careers • Atlanta, GA

2d • Onsite

About The Position

Provides support to administrative office staff, assuring a smooth departmental workflow. Responsible for daily tasks such as checking in, checking out, collecting payments, answering telephones, taking messages, using electronic medical records (EMR), routing calls, reviewing charges, and scheduling procedures. May occasionally work in coordination with clinical staff.

Requirements

• High School Diploma
• 1-2 years experience in healthcare background
• Knowledge of clinic policies and procedures
• Knowledge of computer systems and programs
• Knowledge of medical terminology
• Must be able to multi-task
• Must be able to express compassion and kindness to patients calling and being seen in the office
• Must maintain a professional and upbeat attitude
• Skill in written and verbal communication and customer relations
• Ability to work effectively with medical staff, management, authorizations, external agencies, and patients

Responsibilities

• Greeting patients
• Performing check-in procedures
• Maintaining current demographic and insurance information in computer and in the chart
• Performing office opening procedures
• Co-pay/co-insurance collection
• Assisting patients as needed
• Servicing patients in the lobby
• Providing backup for phones and other front office personnel

Benefits

• Comprehensive health, dental, and vision insurance
• Health Savings Account with an employer contribution
• Life Insurance
• PTO
• 401(k) retirement plan with a company match

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED