Front Desk Receptionist

Live Family Care • Trexlertown, PA

25d • Onsite

About The Position

Live Urgent Care, a state-of-the-art medical facility, is looking for dedicated professionals to join their dynamic team. They are committed to serving the community with exceptional healthcare services, utilizing cutting-edge technology and a team of highly certified professionals. They offer flexible shifts and competitive incentives for their staff.

Requirements

• Proven experience in a medical office setting, either as a Medical Receptionist or in an administrative role.
• High School diploma required.
• Excellent verbal and written communication skills.
• Strong knowledge of insurance aspects such as copay, coinsurance, deductible, etc.
• Proficient in using computer systems and electronic medical records (EMR), with Athena and Solv being a plus.
• Strong organizational and multitasking abilities.
• Ability to work in a fast-paced environment and handle high patient volumes.
• Understanding of medical terminology and EMR systems.
• Strong communication and interpersonal skills.
• Excellent attention to detail and ability to thrive in a fast-paced environment.
• Ability to work independently or as part of a team.
• Proficient with common PC applications, including Internet, Email, and Microsoft Office.
• Excellent customer service skills.
• Ability to multitask, prioritize, and manage time effectively.
• Exceptional verbal and written communication skills.

Nice To Haves

• Athena and Solv EMR experience is a plus.

Responsibilities

• Be the welcoming face of Live Urgent Care, ensuring every patient feels greeted warmly and professionally.
• Efficiently manage patient check-ins, verify and update personal and insurance information.
• Handle co-pay collections and provide receipts with accuracy and friendliness.
• Answer phone calls promptly, providing clear and helpful information.
• Assist in verifying insurance coverage and obtaining necessary authorizations.
• Uphold strict confidentiality and adhere to HIPAA regulations when handling sensitive patient information.
• Keep the waiting room pristine and promptly report any damages.
• Maintain cleanliness throughout the urgent care, ensuring a safe environment for both patients and staff.
• Work closely with healthcare providers and other staff to ensure smooth patient flow and effective communication.
• Collaborate with the Billing Manager and Chief Development Officer on billing and registration issues.
• Provide essential office support, including phone answering, faxing, copying, inventory updates, and supply orders.
• Foster a supportive and collaborative team environment.

Benefits

• Medical, dental, and vision benefits for full-time employees after 90 days (employer/employee cost share).
• Employer-paid life insurance, short-term disability (STD), and long-term disability (LTD).
• 401k plan with a company match up to 3% (starts the first of the month after 90 days).
• Up to 76 hours of paid time off (PTO), including vacation, personal, and sick leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED