Front Desk Receptionist for Dental Clinic (Bilingual)

Mission Neighborhood Health Center • San Francisco, CA

1d • $26 - $28 • Onsite

About The Position

The Mission Neighborhood Health Center (MNHC) is a non-profit, multi-site community health organization offering comprehensive health services in the Mission and Excelsior Districts of San Francisco. The center offers primary health care services, adult medicine, pediatrics, family planning, OB/GYN, HIV and homeless services. We advocate for health equity and deliver innovative, high-quality services responsive to the neighborhoods and diverse communities we serve. We are currently looking for qualified candidates for our Front Desk Receptionist - Dental Clinic role. This role requires applicants to be bilingual in English and Spanish. This position reports to the Dental Director and is a Regular, Full Time, Non-Exempt role with a starting hourly range of $26.18 to $28.13 with full benefits.

Requirements

• High School Diploma or equivalent.
• One year of front-desk experience in a dental office.
• Bilingual in English and Spanish.

Nice To Haves

• Knowledge of dental terminology and previous experience in the dental field
• Knowledge of computer data entry, information retrieval and Microsoft word.
• Familiarity with Third Party Reimbursement programs.

Responsibilities

• Greets patients/visitors to the clinic, communicates any potential delays, and works to ensure patient satisfaction.
• Schedules appointment, responds to general inquiries, and triages calls for the providers.
• Explains procedures/services to patients and explains what is covered by insurance or other service plans.
• Provides exemplary customer service; answer the telephone in a timely and polite manner; treats patients and coworkers with courtesy and discretion.
• Interviews new patients to secure demographic information, registers individuals, and families as MNHC patients; logs patient information into the computer, and initiates the medical record.
• Renews and updates established individual and family registration records as required by verifying that patient’s record is up to date and accurate.
• Acts as a cashier: determines the amount of payment as per protocol, collects payments, and maintains appropriate collection documentation.
• Checks insurance eligibility prior to every appointment using MNHC eligibility tool, makes necessary updates and contact patients to inform them of any issues.
• Attends required staff and departmental meetings as assigned.
• Understand and explain referral process to patients.
• Willing to help back staff when needed.
• Other duties as assigned.

Benefits

• 401(k) retirement savings plan includes a company contribution
• Vacation: 2 weeks annually (increases to 3 weeks after 5 years, and 4 weeks after 8 years)
• Paid educational leave: 40 hours annually
• Medical insurance: zero out-of-pocket expense under the base plan
• Dental and vision insurance provided at no cost to the employee
• Life insurance includes a free basic policy with an optional voluntary plan
• Paid time off includes 12 paid holidays, a birthday holiday, two floating holidays and 12 sick days per year
• Flexible spending accounts for health and dependent care expenses
• Commuter benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED