Clinic Front Desk Receptionist

United Aesthetics Alliance•Alpharetta, GA

1d•Onsite

About The Position

The Clinical Front Desk Coordinator is the first point of contact for patients and visitors at The Swan Center for Plastic Surgery. This role is essential in creating a welcoming environment, supporting clinical operations, and ensuring the front office runs smoothly. The ideal candidate is organized, detail-oriented, and skilled at managing multiple priorities in a fast-paced medical setting.

Requirements

Prior experience in a medical or clinical front desk role preferred.
Proficiency with electronic medical records (EMR) systems required; experience with [name your EMR platform, if applicable] a plus.
Strong communication and interpersonal skills.
Excellent organizational and multitasking skills.
Proficiency with office equipment and basic computer skills.

Responsibilities

Answer and direct incoming phone calls in a professional and courteous manner.
Check and respond to voicemails promptly.
Greet patients and visitors, ensuring a warm and professional reception experience.
Maintain a clean and organized reception area, including stocking the fridge with water bottles and replenishing brochures, business cards, and magazines.
Check and distribute incoming mail.
Ensure the copier/scanner is stocked with paper and functioning properly.
Scan and upload incoming faxes (e.g., from Quest and other offices) into the appropriate patient record in the EMR.
Keep the kitchen area stocked with necessary supplies.
Download, edit, and enter physician dictation directly into the electronic medical record (EMR) system.
Accurately file and organize scanned documents and loose paperwork into the correct patient's electronic chart.
Create new patient profiles and surgical charts within the EMR system as needed.
Scan and upload required paperwork into the EMR for clinical use.
Print and organize the next day's schedule.
Pull up patient charts and phone intake records in the EMR to prepare for consultations.
Prepare consent forms for Botox and major injections, and upload signed consents into the patient's EMR chart.
Ensure all revisit packets are prepared and patient charts are reviewed and ready in the EMR for the following day.
Upload and attach physician dictation to the appropriate patient charts in the EMR.
Coordinate bi-weekly dry cleaning for physicians' coats.
Prepare and manage bank deposits as needed.