Front Desk Receptionist

Northwood Club•Dallas, TX

12d•Onsite

About The Position

Northwood Club is a premier country club established in 1946 and located in Dallas, Texas, best known for hosting the 1952 U.S. Open. The Club was listed as #1 Golf Course renovation in Avid Golfer Magazine's 2019 Private Clubs and named Best Overall Club in 2022-2024. The club also has a Distinguished Clubs of the World Emerald Designation for outstanding member service. Our staff consists of a wide range of professionals who are well recognized in areas of Tennis, Golf and Culinary. The applicant for this position should be friendly, customer service oriented, and professional individual to provide services for members and guests. Answer phones to assist with general inquires and appointments on a daily basis. Also to assist with basic clerical work when needed.

Requirements

High school education; or up to two years related experience or training; or equivalent combination of education and experience.
Fluent English is required.
Effective communication to members, staff and between departments is required daily.
Professional language and vocabulary will be used at all times.
May be required: to add and subtract two digit numbers and to multiply and divide with 10's and 100's.
May be required: to apply common sense understanding to carry out simple one and two step instructions; to deal with standardized situations with only occasional or no variables.
Frequently sits; uses hands to finger, feel or handle; reach with hands and arms.
Occasionally stoops, kneels, crawls, crouches, sits, talks or hears.
Regularly lifts up to 25 pounds.
Must be at least 18 years of age.
Ability to read and speak English required in order to perform the duties of the job (e.g. the employee may be required to communicate with English speaking members or co-workers, the manuals for equipment the employee may use are in English).

Nice To Haves

Typing and excel spread sheet knowledge required.
Basic knowledge and use of Microsoft Office (Outlook, Excel, Word, Powerpoint)

Responsibilities

Welcomes members and guests, in person on the telephone; answering or referring inquires.
Provide continuous and courteous customer service to members and their guests
Answering phones in a timely manner, returning messages and confirming appointments.
Directs members and guests; giving instructions.
Helps maintain employee and department directories
Maintains security by following procedures; monitoring logbook; issuing visitor passes.
Update daily newsletter and distribute
Take reservations for dining and communicate to food and beverage department.
Maintains safe and clean reception area by complying with procedures, rules and regulations.
Maintains flexibility to take on new and different tasks as directed by the Department Manager/Supervisor.
Attends staff meetings when required