Bilingual Front Desk Receptionist

AICA Orthopedics, P.C.•Gainesville, GA

1d•Onsite

About The Position

This is a bilingual Medical Receptionist role with cross-training as a Therapy Technician. Fluency in English and Spanish is required, because you'll be the first point of contact for many Spanish-speaking patients and families. It's a strong fit for bilingual professionals looking to grow a healthcare career. AICA has been serving Georgia for over 25 years with 21 locations and a team of over 400 professionals specializing in injury recovery and orthopedic care.

Requirements

Fluent bilingual English and Spanish, both spoken and written. Proficiency will be assessed during the interview process.
2+ years of medical front desk experience
EMR systems proficiency
High school diploma
Strong multitasking and problem-solving skills
Reliable transportation

Nice To Haves

Orthopedic or personal injury experience
Healthcare clinical support experience
Medical terminology knowledge in Spanish

Responsibilities

Greet patients in English and Spanish, and schedule appointments
Verify insurance and process payments, explaining coverage and balances in either language
Manage patient records in EMR systems
Answer phones and coordinate with the medical team, interpreting for Spanish-speaking patients as needed
Help Spanish-speaking patients complete intake forms and paperwork
Assist chiropractors with patient treatments
Guide patients through therapeutic exercises in English or Spanish
Document patient progress and responses
Maintain clean treatment areas