Front Desk Receptionist - Outpatient Rehab at Frederick Health

TX Team Rehab, Inc. • Frederick, MD

1d • Onsite

About The Position

Tx:Team is looking for a Front Desk Receptionist to join their team at Frederick Health Physical Therapy & Sports Rehab Liberty Outpatient Clinic, at Frederick Health in Frederick, Maryland. This is a busy, fast-paced outpatient rehabilitation clinic providing Physical, Occupational, and Speech Therapy services. The role requires an energetic candidate to perform receptionist duties and ensure every patient has a great experience. This is a full-time position with a comprehensive compensation and benefit package.

Requirements

• Excellent customer service, organizational, and communication skills
• Ability to communicate & collaborate with clinical and administrative team
• Proficient in computer skills and Microsoft Office (Word, Excel) and Outlook, including accurate typing and data entry skills
• Knowledge of the physician referral process
• Ability to interact with physicians' office staff, insurance providers, teammates, and patients
• Excellent work habits with close attention to deadlines and detail-oriented assignments
• Ability to multi-task and prioritize responsibilities
• Work independently with provided instructions
• Knowledge of medical terminology

Nice To Haves

• Two (2) years medical office front desk experience
• Understanding patient insurance benefits and ability to explain
• Two (2) years experience using an EMR medical software and/or patient scheduling system

Responsibilities

• Answer phones
• Schedule patient appointments for Physical Therapy services
• Perform office supply inventory weekly
• Organize & compile patient charts for therapists
• Perform patient registration upon first visit, including Patient Information and Health History forms
• Input patient transactions, collect co-pays
• Daily completion and transmission of all daily, weekly, and monthly clinic data and entry
• Perform required procedures to close clinic at the end of the day. Activities include financial reconciliation, daily deposits, chart construction, and therapy schedules

Benefits

• Medical/Prescription
• Dental - preventive services covered at 100% in/out of network
• Vision Insurance - two options depending on your provider’s network needs
• Health Savings Account with annual employer contributions - $750 individual / $1500 family
• Paid Time Off with accrual starting Day One
• Annual Continuing Education allowance for personalized courses and content
• Monthly in-person education and resources
• National certifications to grow in the specialties of your choice
• MedBridge subscription including endless CEU opportunities and HEPs
• Short & Long-Term Disability
• Critical Illness – provides direct payment up to $10,000 if a covered illness strikes. Coverage available for Associate, Spouse, and Child – child(ren) are covered at no additional cost
• Accident – helps with unexpected medical costs related to a covered accident
• Wellness Bonus! Complete your annual wellness exam and/or qualified preventive services and receive $50 (1/year) for each covered individual
• 401(k) with investment options – eligible after 500 hours of employment
• Company-paid Life Insurance, ADD + other Voluntary Life Options
• Cafeteria Plan for dependent care and College Choice 529
• Mentorship and leadership development opportunities
• New Hire Mentorship with the support of Quality Assurance & Performance Improvement personnel
• Employee Assistance Program (EAP) (extensive services)
• EAP Consultative Services: Telephonic counseling — unlimited, 24/7 consultations with master’s- and doctoral-level counselors; Face-to-face counseling — up to 3 visits per employee/ household member per issue
• Work/Life assistance & Resources: Child and elder care referral – unlimited telephonic consultations; Legal/financial assistance & resources; Unlimited telephonic support and free initial 30-minute face-to-face consultation with an attorney, with a 25% discount on attorney services thereafter; online legal forms; extensive online law library; Financial consultation – unlimited telephonic support for financial problems or planning; 30 days of financial coaching; extensive online financial library and calculators; Will preparation – online self-service documents; 30 minute consultation
• Verizon Wireless Discount up to 22% on eligible monthly plans
• Associate Discount Program
• Exclusive discounts on over 30,000 national and local retailers across categories like electronics, travel, groceries, appliances, fitness, and more
• Free online classes through the Community Online Academy, with weekly live sessions and, on-demand options for both adults and kids. Offers a diverse mix of classes including fitness, nutrition, parenting, language learning, and many other personal-interest areas
• Personal development and coaching tools that are practical, accessible, and intentionally designed to help everyday professionals—not just executives—grow
• WOWPoints, a virtual currency you earn and redeem for additional savings. Earning 10x WOWPoints is like getting 10% back on purchases

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees