Rehab - Front Desk

Winnipeg Regional Health Authority•Winnipeg, MB

3d•Onsite

About The Position

Reporting to the Director of Rehabilitation Services, the Service Associate, Rehab Front Desk, performs clerical and reception duties such as but not limited to receiving clients in person or over the phone, answering all enquiries made to the reception desk, scheduling appointments, taking payment for appointments, managing all paperwork associated with appointments and follow up care, day end and month end financial procedures, managing incoming and outgoing mail, providing support to clinicians, and maintaining excellent customer service. Integrates use of multiple software programs and apps that support the multiple services delivered by the clinic. Represents the vision and philosophy of the Wellness Institute by demonstrating a strong customer service philosophy, a positive attitude, a positive image of good health and fitness, inclusive language, and sensitivity to the needs of a diverse clientele.

Requirements

Two years recent relevant experience in a customer service setting
Handling cash and credit transactions and collections
Managing numerous computer software applications for scheduling, billing, word processing and data collection
Grade 12 education
Additional one year of business administration or office management and/or an equivalent combination of education and progressive experience
Proven client/customer service strengths; able to work to meet the expectations and requirements of internal professionals, clients, and external organizations such as case managers and insurers
Strong technical skills in office administration, including coordination, organization, establishment and maintenance of work structures and procedures in a highly confidential environment
Able to work independently and complete administrative functions with minimal supervision
Excellent time management strengths; able to schedule and coordinate individual client sessions and class lists, as well as complete program requirements and ensure completion of client records in an orderly, timely and accurate manner
Skilled in working in a fast-paced work environment with a variety of activities, client requirements, and numerous interruptions; able to prioritize workload and competing tasks to meet departmental and client requirements while maintaining composure under stress
Easy, approachable personal manner with solid communication and interpersonal skills for effective telephone and client contact
Able to approach and work with people in pain and deal with difficult people in an assertive yet diplomatic way
Action oriented, able to take the initiative and willing to participate and contribute in a team-based work environment
Strong computer literacy and proficiency in the use of a variety of computer software programs, including database, word processing, and scheduling software
Current satisfactory Criminal Records Check (including Vulnerable Sector Search), Child Abuse Registry Check and Adult Abuse Registry Check as conditions of employment

Nice To Haves

Successful completion of a medical terminology course

Responsibilities

Receiving clients in person or over the phone
Answering all enquiries made to the reception desk
Scheduling appointments
Taking payment for appointments
Managing all paperwork associated with appointments and follow up care
Day end and month end financial procedures
Managing incoming and outgoing mail
Providing support to clinicians
Maintaining excellent customer service
Integrating use of multiple software programs and apps that support the multiple services delivered by the clinic
Demonstrating a strong customer service philosophy
Maintaining a positive attitude
Presenting a positive image of good health and fitness
Using inclusive language
Showing sensitivity to the needs of a diverse clientele