Front Desk Receptionist - Outpatient Rehab at Frederick Health

Tx:Team Rehab•Frederick, MD

9h•Onsite

About The Position

Tx:Team is looking for a Front Desk Receptionist to join their team at Frederick Health Physical Therapy & Sports Rehab Liberty Outpatient Clinic, at Frederick Health in Frederick, Maryland. This is a busy, fast-paced outpatient rehabilitation clinic that provides Physical, Occupational, and Speech Therapy services. The ideal candidate will be energetic and make every patient experience a great one. This is a full-time position with a full compensation and benefit package. The clinic is open Monday – Friday, 8 am - 5 pm.

Requirements

Excellent customer service, organizational, and communication skills
Ability to communicate & collaborate with clinical and administrative team
Proficient in computer skills and Microsoft Office (Word, Excel) and Outlook, including accurate typing and data entry skills
Knowledge of the physician referral process
Ability to interact with physicians' office staff, insurance providers, teammates, and patients
Excellent work habits with close attention to deadlines and detail-oriented assignments
Ability to multi-task and prioritize responsibilities
Work independently with provided instructions
Knowledge of medical terminology
High School or equivalent

Nice To Haves

Two (2) years medical office front desk experience
Understanding patient insurance benefits and ability to explain
Two (2) years experience using an EMR medical software and/or patient scheduling system

Responsibilities

Answer phones
Schedule patient appointments for Physical Therapy services
Perform office supply inventory weekly
Organize & compile patient charts for therapists
Perform patient registration upon first visit, including Patient Information and Health History forms
Input patient transactions, collect co-pays
Daily completion and transmission of all daily, weekly, and monthly clinic data and entry
Perform required procedures to close clinic at the end of the day. Activities include financial reconciliation, daily deposits, chart construction, and therapy schedules

Benefits

Medical/Prescription
Dental - preventive services covered at 100% in/out of network
Vision Insurance - two options depending on your provider’s network needs
Health Savings Account with annual employer contributions - $750 individual / $1500 family
Paid Time Off with accrual starting Day One
Annual Continuing Education allowance for personalized courses and content
Monthly in-person education and resources
National certifications to grow in the specialties of your choice
MedBridge subscription including endless CEU opportunities and HEPs
Short & Long-Term Disability
Critical Illness – provides direct payment up to $10,000 if a covered illness strikes. Coverage available for Associate, Spouse, and Child – child(ren) are covered at no additional cost
Accident – helps with unexpected medical costs related to a covered accident
Wellness Bonus! Complete your annual wellness exam and/or qualified preventive services and receive $50 (1/year) for each covered individual
401(k) with investment options – eligible after 500 hours of employment
Company-paid Life Insurance, ADD + other Voluntary Life Options
Cafeteria Plan for dependent care and College Choice 529
Mentorship and leadership development opportunities
New Hire Mentorship with the support of Quality Assurance & Performance Improvement personnel
Employee Assistance Program (EAP) (extensive services)
EAP Consultative Services: Telephonic counseling — unlimited, 24/7 consultations with master’s- and doctoral-level counselors
Face-to-face counseling — up to 3 visits per employee/ household member per issue
Work/Life assistance & Resources: Child and elder care referral – unlimited telephonic consultations
Legal/financial assistance & resources
Unlimited telephonic support and free initial 30-minute face-to-face consultation with an attorney, with a 25% discount on attorney services thereafter; online legal forms; extensive online law library
Financial consultation – unlimited telephonic support for financial problems or planning; 30 days of financial coaching; extensive online financial library and calculators
Will preparation – online self-service documents; 30 minute consultation
Verizon Wireless Discount up to 22% on eligible monthly plans
Associate Discount Program Exclusive discounts on over 30,000 national and local retailers across categories like electronics, travel, groceries, appliances, fitness, and more
Free online classes through the Community Online Academy, with weekly live sessions and, on-demand options for both adults and kids. Offers a diverse mix of classes including fitness, nutrition, parenting, language learning, and many other personal-interest areas
Personal development and coaching tools that are practical, accessible, and intentionally designed to help everyday professionals—not just executives—grow
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