Front Desk Receptionist (CMP)

Sante Health•Fresno, CA

17h•Onsite

About The Position

Sante Health System is looking to hire a Full-Time Front Desk Receptionist to provide exceptional customer service at one of our busy medical offices with Community Medical Providers (CMP) located in Fresno, CA. This position is the essential link for our patients and the care provided by our team. We're looking for a kind and friendly individual who is experienced in the medical field and passionate about patient experience. The ideal candidate not only strives to meet our clients' needs but also enjoys taking a key role in administrative tasks and operational flow.

Requirements

Minimum of 1 year front office experience required
Experience greeting, checking in, and assisting patients
Ability to manage busy phone lines and a high-volume patient flow
Strong customer service and communication skills
Reliable, professional, and able to thrive in a fast-paced environment
Positive - a can-do attitude that lifts those around you
Customer service oriented - focused on the needs of others
Friendly - can easily connect with others and work collaboratively with all service staff in support of patient care
Strong Communication - be comfortable on the phone and email, with ability to communicate clearly
Detail-oriented - a commitment to achieving a high level of accuracy and attention to detail
Self-motivated - no-task-too-small approach to the work, sees what needs to be done and does it
Efficient - a knack for effectively prioritizing tasks and managing your time

Responsibilities

Identify caller, determine reason for the telephone call, directs caller to the appropriate person or place, coordinate and reschedule patient appointments.
Follow office scheduling policies.
Check patients in and out.
Inquire about and update any new patient information (change of address, telephone, new insurance, etc.)
Verify patient eligibility prior to appointments and contact any patients with inactive coverage.
Help patients complete necessary forms.
Print superbills/appointment labels for upcoming appointments.
Prepare records for providers.
Receive and post payments and co-pays from patients and issue receipts.
Run reports as required to balance payments.
Prepare deposit for the day.
Management of Reports (number of No Shows per week, with details).
Obtain insurance authorizations as needed.
May assist in pharmacy refills.
Scan reports received from providers as needed.
Maintain work area and lobby in neat and orderly manner.
Maintain records in a confidential manner.
Comply with all work rules including those pertaining to safety and health.
Perform other duties and assignments requested by the Team Leader.