Front Desk Receptionist

High Country Community Health•Boone, NC

11h

About The Position

The Front Desk Receptionist is responsible for managing patient check-in and check-out processes, verifying patient information, scheduling appointments, collecting payments, and ensuring the smooth daily workflow of the front office. This role requires excellent customer service skills and the ability to multitask in a busy medical setting.

Requirements

High school diploma.
Minimum one year of experience in a medical setting, preferably in a scheduling role.
Proficient medical terminology skills.
Knowledge of medical practice protocols related to scheduling appointments.
Knowledge of manual/computerized scheduling systems.
Knowledge of customer service principles and techniques.
Skill in communicating effectively with providers and Medical Assistants about scheduling preferences.
Skill in maintaining master appointment schedule via manual or computerized means.
Skill in producing reports about appointment patterns as needed.
Ability to multitask effectively, dealing with phone calls, in-office patients, staff, and others pleasantly.

Responsibilities

Check patients in and verify demographics including telephone numbers, addresses, guarantor and insurance information at each visit.
Scan Insurance card and link insurance in patient’s chart.
Update new paperwork yearly.
Obtain proper documentation for SFS applicants and calculate household income accurately and acquire second signature for verification.
Capture picture of the patient if not already done.
Distribute patient questionnaires when necessary.
Answer telephones courteously and send patient messages to appropriate staff.
Schedule appointments.
Call and remind patients of their upcoming appointments.
Collect co-pays, deductibles and outstanding balances on patient accounts.
Post co-pays and SFS payments as pre-payments.
Check eligibility on patients not included in the daily batch, i.e. walk ins or work ins.
Review insurance eligibility and address any errors with eligibility as the patient checks in at each visit.
Scan paper documents into patients chart when completed.
Perform check out duties as well on days covering both positions.
Ensure daily workflow is maintained.
Perform other duties as assigned.