Front Desk Receptionist

Elite DNA Behavioral Health•Gainesville, FL

7d•$17 - $19•Onsite

About The Position

Elite DNA Behavioral Health is a leading provider of behavioral and mental health services in Florida, experiencing rapid expansion. We are committed to delivering high-quality, accessible care and fostering a supportive environment for professional growth. Our mission is to attract top talent to support our growth and provide excellent patient care through a comprehensive, collaborative approach. Elite DNA is a pioneer in care coordination for mental health, ensuring patients are matched with ideal services and providers. We offer a range of leading-edge therapy services, from psychotherapy and psychiatry to specialized programs like psychosocial rehabilitation, EMDR, and group therapy. Our operations are guided by integrity and compassion for both patients and employees. Joining Elite DNA means being part of a team that helps improve the lives of children, adults, and families in our communities.

Requirements

Friendly personality with the desire to work with the public.
Ability and willingness to treat all patients with the utmost kindness and consideration in the most trying situations.
Ability to handle multi-functions.
Ability to work in a fast-paced office environment.
Ability to push, pull, lift, move, and/or carry up to 15 lbs.
Ability to perform focused work with close attention to detail.
Ability to operate office equipment, including computers, copiers, fax machines, phones.
Ability to type at least 35 wpm.
Ability to interact with others, both in person and through phone, e-mail, and written correspondence.
Ability to relate to patients, through familiarity with medical terminology and triage procedure.
Ability to relate to the public regardless of ethnic, religious and economic status.
Ability to communicate with people and understand their problems.
Must believe in health care with dignity for all.
High school graduate/GED.
Formal training from a vocational school in lieu of the above.
One year of medical experience from a similar setting.
Knowledge of computers and Microsoft office.
Understanding of community-based organizations.

Nice To Haves

Bilingual Preferred: Fluent in Spanish.

Responsibilities

Daily supervision of the receptionist staff.
Ensure all team members are greeting incoming patients and visitors, relaying incoming telephone calls, and performing various clerical duties in a professional manner.
Welcome patients personally or by telephone, explaining available services, payment categories, and billing procedures.
Schedule appointments; direct walk-in patients and emergencies according to established policies and procedures.
Answer all incoming calls and route them to the appropriate staff.
Register all patients per registration protocols and collect all necessary documentation.
Generate required documents for each patient and ensure all documents are completed in full.
Review and verify patient insurance coverage or other agency coverage and compute patient charges.
Collect deposits or co-pays/deductibles prior to the patient being seen by the provider.
Inform patients of their outstanding balance, collect said balance, and issue cash receipts.
Work closely with Provider and Medical Assistant staff to ensure smooth patient flow and reduce waiting times.
Call and remind patients of their appointments.
Follow up on "no show" patients daily.
Communicate patient problems/complaints to the clinic manager or their designee.
Work closely with Clinic Managers and refer patients who did not keep their appointments for follow-up.
Promote and believe in Elite DNA's mission statement.