Front Desk Receptionist
About The Position
Under the direct supervision of the Operations Supervisor, the Front Desk Receptionist serves as the first point of contact for clients and visitors at Diversion Hub, a fast-paced, high-traffic agency serving more than 1,000 individuals each week who are involved in the Oklahoma County justice system. This position plays a vital role in ensuring a welcoming, organized, and trauma-informed environment amid a busy setting. The Front Desk Receptionist is responsible for coordinating client check-ins, managing a high volume of phone calls and walk-ins, and supporting both Operations and Program staff to keep daily activities running smoothly. This role requires exceptional communication skills, professionalism under pressure, and the ability to multitask while maintaining empathy and respect for every individual served.
Requirements
- High school equivalency.
- Proficiency in Microsoft Windows and Microsoft Office applications.
- Proven ability to effectively manage multiple priorities and meet deadlines.
- Ability to work with difficult clients.
- Ability to adapt to varied roles and job responsibilities and problem-solving skills.
- Demonstrated ability to excel both independently and as a team member in a lively, collaborative environment.
- Excellent written and verbal communications skills with a demonstrated ability to make difficult concepts easy to understand.
- Friendliness and flexibility to adapt to changing needs and priorities are essential.
- Positive attitude, excellent interpersonal skills and the ability to cultivate and maintain effective working relationships with staff, external constituents, volunteers, community partners and general public.
- Thrive in a fast-paced and dynamic work environment.
- Clearance of background check.
- Must have own transportation for transportation to site visits.
- A driver’s license and up to date insurance on motor vehicle in accordance with state law and agency requirements.
- Be able to interact with individuals of diverse cultural and socioeconomic backgrounds in a manner that demonstrates sensitivity toward cultural differences and respect for everyone.
- Possess maturity and judgment consistent with the high level of responsibility.
- Demonstrate flexibility in position requirements.
- A proven track record for building and maintaining effective collaborations.
- Proven ability to meet multiple deadlines and balance numerous projects while maintaining a perspective on long-term goals.
- Independence and self-confidence to act decisively and, at the same time, an ability to receive, integrate and translate others’ ideas and suggestions.
- A hard working, positive, mission-driven and extroverted work style.
- A welcome attitude to constructive feedback of their work.
- Analytical skills, quantitative and qualitative.
- Must have excellent command of English language and grammar, both verbal and written.
- Must be able to manually operate and use a computer.
- Must be able to clearly hear and understand telephone conversations.
Nice To Haves
- Prior experience with office/general administration is preferred.
- Fluency in Spanish is preferred but not required.
Responsibilities
- Escorting visitors to the designated meeting location as required.
- Assist client sign-in process and other client needs, such as providing coffee and/or clothing items as requested.
- Assist front desk staff with clerical tasks, including data entry, scheduling, and document management.
- Answering the main telephone line and directing the call to the appropriate staff member.
- Entering data into Salesforce and working closely with the Justice Navigation & Case Management team during the intake process, answering questions and addressing concerns, as appropriate.
- Cultivating a hospitality-based culture in the organization.
- Monitoring security cameras, as needed.
- Maintaining the interior offices and exterior building and adjacent spaces, removing trash, debris, clutter, etc.
- Assist program staff with various operational needs, such as setting up for events, organizing materials, and handling logistics.
- Inventory of office supplies and other needed items.
- Always adhering to the agency code of ethics and professional standards including maintaining strict client confidentiality.
- Any other duties within the scope, spirit, and purpose of the job.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
