Front Desk Receptionist

Elite DNA Behavioral Health•Brandon, FL

11d•Onsite

About The Position

Elite DNA Behavioral Health is a rapidly expanding provider of behavioral and mental health services in Florida, dedicated to offering high-quality, accessible care and fostering professional growth for its team. The company pioneers a care coordination approach, matching patients with ideal services and providers before direct care. Elite DNA offers a comprehensive range of therapy services, from psychotherapy and psychiatry to specialized programs like psychosocial rehabilitation, EMDR, and group therapy. The company's operations are guided by integrity and compassion for both patients and employees, aiming to help communities live better lives. Elite DNA Behavioral Health is seeking a full-time Front Desk Receptionist for its Brandon office.

Requirements

Friendly personality with the desire to work with the public.
Ability and willingness to treat all patients with kindness and consideration, even in difficult situations.
Ability to handle multiple functions simultaneously.
Ability to work in a fast-paced office environment.
Ability to push, pull, lift, move, and/or carry up to 15 lbs.
Ability to perform focused work with close attention to detail.
Ability to operate office equipment, including computers, copiers, fax machines, and phones.
Ability to type at least 35 words per minute.
Ability to interact with others in person, via phone, email, and written correspondence.
Ability to relate to patients, with familiarity with medical terminology and triage procedures.
Ability to relate to the public regardless of ethnic, religious, and economic status.
Ability to communicate with people and understand their problems.
Must believe in healthcare with dignity for all.
High school graduate/GED.
Formal training from a vocational school in lieu of a high school diploma/GED.
One year of medical experience from a similar setting.

Nice To Haves

Bilingual: Fluent in Spanish.

Responsibilities

Supervise daily receptionist staff activities.
Ensure team members greet patients and visitors professionally.
Manage incoming telephone calls and relay them to the appropriate staff.
Perform various clerical duties.
Welcome patients in person or by telephone, explaining services, payment categories, and billing procedures.
Schedule appointments and direct walk-in patients and emergencies according to established policies.
Register patients according to protocols and collect all necessary documentation.
Generate and ensure completion of required patient documents.
Verify patient insurance coverage and compute patient charges.
Collect deposits, co-pays, or deductibles before patient appointments.
Inform patients of outstanding balances, collect payments, and issue receipts.
Collaborate with Provider and Medical Assistant staff to ensure smooth patient flow and minimize waiting times.
Call patients to remind them of appointments.
Follow up on 'no show' patients daily.
Communicate patient problems or complaints to the clinic manager or designee.
Refer patients who missed appointments to the Clinic Managers for follow-up.
Promote and believe in Elite DNA's mission statement.