Copy of Front Desk Receptionist Gloucester & Williamsburg Offices

Hampton Roads Otolaryngology Assoc•Hampton, VA

88d•Onsite

About The Position

This position is one of most importance! You are the first one to engage with patients or visitors whether contact is made in person or by telephone. It is your responsibility to ensure that they are checked in and acknowledged in a timely manner. Hours vary based on day and office location.

Requirements

Ability to work under pressure
Ability and willingness to treat all patients with the utmost kindness, respect and consideration in the most trying situations
Friendly personality with a desire to work with the public
Ability to handle multi-functions
Knowledge of computers and EMR
Knowledge of basic bookkeeping and office functions
Ability to balance financial logs and money received
Must be available between the hours of 7:00 am and 6:30 pm Monday thru Friday
High School graduate / GED
One year of medical front desk experience in a similar setting
Must be able to work in a fast-paced environment
Must be able to be on your feet for long periods of time
Lift, position and/or transfer patients of variable weights
Lift supplies/equipment
Regularly required to stand and walk.
Frequently required to hear and talk.
Regularly required to reach with hands and arms.

Responsibilities

Greet and welcome all patients and visitors in a courteous, polite and helpful manner.
Work with clinical staff to assure smooth patient flow.
Direct patients to appropriate waiting area for their visit.
Check in all patients.
Provide patients with appropriate forms that may need to be completed.
Review all patient new and updated paperwork for accuracy and completeness.
Make necessary changes to the patients EMR updates and review for accuracy. (Updates, new insurance, new paperwork)
Update in PM any name, insurance or address changes by the end of the same business day.
Scan and file all patient documents.
Collect co-pays and or self-pay balances. Notify account specialist if patient has questions regarding account.
Prepare and balance daily financial logs. (closers)
Check out all patients.
Schedule follow up appointments as indicated on the encounter form.
Monitor all patient document and medication pick up area, if anything is dated 2 weeks or older return it to the appropriate department.
Confirm appointments/Confirmation calls.
Inform allergy shot patients of their balances as they are checked in.
Any duties assigned by manager or supervisor.
Appointment reminder calls.
Call “no-show” patients and message the doctors regarding the outcome.
Calling and rescheduling assigned provider’s bump list.
Printing add-on encounter forms for assigned provider.
Check that usual provider is correct for assigned provider.
Prepare patient update paperwork for assigned provider.
Call unconfirmed patients on assigned provider’s schedule.
Greet patients as they approach the front door.
Ask patients the designated screening questions.
Take the temperature of everyone who is entering the building.
Monitor the patient volume in the waiting room.
Direct patients to designated check in places once they have been screened.