Front Desk Receptionist

Genesis Orthopedics & Sports Medicine • Aurora, IL

5d • Onsite

About The Position

Genesis Orthopedics & Sports Medicine is seeking a dynamic, detail-oriented, and reliable Front Desk Receptionist to join our clinical team. This full-time, on-site role is essential to delivering a seamless and welcoming patient experience. This position requires: Prior experience working at a medical office front desk, including patient check-in and check-out processes. Proficiency in insurance verification to ensure accurate coverage prior to patient appointments. Spanish language fluency to communicate effectively with our diverse patient population. Strong organizational skills and the ability to multitask in a fast-paced clinical setting. You will handle patient reception, insurance verification, scheduling, and administrative support, working closely with our clinical team to ensure efficient operations. Epic EHR experience and orthopedic front desk experience are highly valued.

Requirements

• High school diploma or equivalent (required)
• Minimum 2 years in a medical front desk or customer service role (medical office experience required).
• Insurance verification experience (required).
• Fluent in English (required) and Spanish (required for patient interaction).
• Excellent verbal and written communication skills.
• Strong organizational skills with attention to detail.
• Ability to multitask and remain composed in a busy environment.
• Proficiency in scheduling systems and basic computer applications.

Nice To Haves

• Associate degree or relevant training (preferred)
• Epic EHR experience (preferred).
• Orthopedic front desk experience (preferred).

Responsibilities

• Greet and assist patients in alignment with our Mission and Values.
• Perform patient check-in/check-out, ensuring prior authorizations, accurate guarantor information, and all required paperwork are completed.
• Verify insurance coverage and collect co-pays, self-pay balances, and other billing-related payments.
• Schedule, confirm, and follow up on appointments and visits.
• Maintain accurate patient records and documentation.
• Collaborate with on-site clinical teams and off-site support staff.
• Keep the front desk area clean, organized, and patient-ready.
• Assist clinical staff with administrative tasks as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED