Copy of Front Desk Receptionist

Elite DNA Behavioral Health•Lake Mary, FL

5d•Onsite

About The Position

Elite DNA Therapy Services is seeking a Full-Time Front Desk Receptionist for its Pensacola, FL location. This role is crucial for providing high-quality, accessible behavioral and mental health services. The Front Desk Receptionist will be responsible for the daily supervision of receptionist staff, ensuring professional greeting of patients and visitors, managing telephone calls, and performing various clerical duties. The company emphasizes a collaborative culture, integrity, and compassion, aiming to help children, adults, and families live better lives. Elite DNA Therapy Services is a leader in mental health care, offering a comprehensive approach that includes psychotherapy, psychiatry, psychosocial rehabilitation, EMDR, and group therapy.

Requirements

High school graduate/GED or formal training from a vocational school.
One year of medical experience from a similar setting.
Ability to stand and sit for periods of time and move constantly throughout the workday.
Good speaking and listening skills.
Knowledge of computers and Microsoft Office.
Ability to operate office equipment, including computers, copiers, fax machines, and phones.
Ability to type at least 35 wpm.
Ability to interact with others in person, by phone, email, and written correspondence.
Ability to relate to patients, through familiarity with medical terminology and triage procedures.
Ability to relate to the public regardless of ethnic, religious, and economic status.
Ability to communicate with people and understand their problems.
Must believe in healthcare with dignity for all.

Nice To Haves

Bilingual: Fluent in Spanish.
Friendly personality with the desire to work with the public.
Ability and willingness to treat all patients with the utmost kindness and consideration in the most trying situations.
Ability to handle multi-functions.
Ability to work in a fast-paced office environment.
Ability to perform focused work with close attention to detail.
Understanding of community-based organizations.
Promotes and believes in Elite DNA's mission statement.

Responsibilities

Supervise daily operations of the receptionist staff.
Greet incoming patients and visitors in a professional manner.
Answer and relay incoming telephone calls to the appropriate staff.
Perform various clerical duties.
Welcome patients personally or by telephone, explaining services, payment categories, and billing procedures.
Schedule appointments and direct walk-in patients and emergencies according to established policies.
Register all patients according to registration protocols and collect all necessary documentation.
Generate and ensure completion of required patient documents.
Verify patient insurance coverage and compute patient charges.
Collect deposits, co-pays, and deductibles prior to patient appointments.
Inform patients of outstanding balances, collect payments, and issue receipts.
Collaborate with Provider and Medical Assistant staff to ensure smooth patient flow and minimize waiting times.
Call patients to remind them of their appointments.
Follow up on "no show" patients daily.
Communicate patient problems or complaints to the clinic manager or designee.
Refer patients who missed appointments to the Clinic Managers for follow-up.