Front Desk Receptionist -Annapolis, MD.

Anne Arundel Dermatology • Annapolis, MD

2d • $16 - $23 • Onsite

About The Position

At Anne Arundel Dermatology, we provide exceptional care to our patients and each other, guided by our core values: Patient First, Caring, Accountability, Trust, One Team, and Growth. Founded over 50 years ago with a mission to deliver the highest quality and full spectrum of dermatological care, we have grown to become a leading practice in the Mid-Atlantic and Southeastern states with over 250 clinicians and 110 locations. We are committed to continuous training and education, staying at the forefront of dermatological advancements. Anne Arundel Dermatology offers more than just a job; we provide intensive hands-on training and opportunities for long-term career growth from within. Our affiliate, Annapolis Dermatology Associates/Lisa Renfro Surgery Center, is distinguished by its Joint Commission Accreditation, the "Gold Seal of Approval" for healthcare quality and safety.

This role is crucial for the efficient operation of our practice and for shaping the patient experience through friendly, professional, and attentive interactions. The Front Desk Receptionist will manage patient flow, assist with payments, handle billing and insurance information, schedule appointments, maintain patient charts, and perform various other administrative tasks.

Requirements

• High School Graduate or GED (required).
• Excellent customer service and communication skills.
• Knowledge of HIPAA standards.
• Must be able to manage multiple tasks simultaneously.
• Excellent organizational and time management skills.
• Ability to function well in a fast-paced and at times stressful environment.
• Detail-oriented
• Working knowledge of multi-line phone system.
• Able to operate standard office equipment (i.e. computer, fax, copier, scanner, etc)
• Intermediate computer skills and experience in EMR utilization
• Fluent in English.
• Ability to sort and file materials correctly alphabetically or numerically.
• Ability to travel to and provide coverage for other local offices as-needed.
• Sitting, some standing, stooping and reaching.
• Manual dexterity sufficient to operate a keyboard.
• Correctable vision to 20/20 and hearing within a normal range for telephone contacts.
• Lifting and carrying up to 30 pounds.

Nice To Haves

• 1-3 years recent experience as a Medical Receptionist in a clinical or surgical setting (preferred).
• Previous experience in Dermatology (preferred).

Responsibilities

• Greet each patient in a pleasant and professional manner.
• Screen calls, schedules appointments and referrals.
• Take accurate, concise phone messages.
• Enter complete patient demographics when making appointments.
• Evaluate chart data to verify all information has been received, completed and signed.
• Check-in and check-out patients.
• Track patients in the reception area and communicate with patients as needed.
• Proactively collect patient payments.
• Update product inventory weekly.
• Always treat patients with dignity and empathy.
• Fulfill inventory orders.
• As closer – run end of day reports & balance payment totals.
• Distribute incoming reports and correspondence in patient charts.
• Ensure all phone messages, faxes, and interdepartmental mail are addressed immediately.
• Assist other staff as needed.
• Other duties assigned as deemed necessary by management.

Benefits

• Medical, Dental & Vision insurance – effective 1st of the month after date of start
• Short-term and long-term disability, Voluntary life (employee, spouse, and child), Critical Illness, and Hospital Indemnity – Effective the 1st of the month following date of hire
• Company provided Basic Life/AD&D insurance
• Paid time off
• Paid holidays
• Retirement Savings account
• Employee discount on cosmetic services and products

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED