Front Desk Receptionist - Contingent/Part-Time

Michigan Orthopaedic Surgeons PLLC•Royal Oak, MI

About The Position

The Front Desk Receptionist provides patient-facing administrative support, maintaining a high standard of customer service during check-ins, status updates, phone calls, and other interactions. The role gathers and records patient and billing information, verifies and updates records, and tracks patient information in the Electronic Medical Record. It also supports check-out, collects co-pays and outstanding balances, provides practice correspondence, and schedules return appointments. The receptionist is expected to maintain a positive demeanor, comply with applicable laws and regulations, and protect confidential information.

Requirements

High school diploma or GED.
Two years of customer service experience.
Compliance with applicable state and federal laws, including HIPAA, OSHA, and FLSA.
Ability to maintain strict confidentiality.

Nice To Haves

One year of experience in a medical setting.

Responsibilities

Maintain the highest possible customer service standard while performing patient check-ins, providing status updates, answering phones, and handling other interactions.
Interview patients or their representatives to obtain and record personal, emergency-contact, physician, and billing information.
Verify, update, and scan new and returning patient information.
Track information in the Electronic Medical Record, collect co-pays, and ensure forms are completed.
Complete patient check-out, including collecting outstanding balances, providing correspondence from practices, and scheduling return appointments.
Enter patient admitting information into the computer and collect co-pays and/or payments on account.
Maintain a positive demeanor with patients, peers, supervisors, and physicians, including when receiving feedback or direction.
Stay abreast of and comply with state and federal laws, including HIPAA, OSHA, and FLSA.
Maintain strict confidentiality.
Perform other duties as assigned.