Front Desk Receptionist (Bilingual English and Spanish)
About The Position
Riverchase Dermatology, an AQUA Dermatology portfolio practice, is Florida’s largest and most comprehensive full-service skin care provider in the Southeast, offering medical, surgical, and cosmetic dermatology, plastic surgery, vein care and radiation oncology. Front Desk Receptionists are the first point of administrative contact for patients in the office; performing a variety of office functions such as greeting, scheduling, and checking patients in and out for their appointments. AQUA Dermatology, founded in 1998, is the Southeast’s premier dermatology practice with over 100 locations throughout Florida, Georgia and Alabama, providing quality outcomes and exceptional patient care for various skin conditions, plastic surgery, and vein treatments.
Requirements
- High School diploma or equivalent
- Strong customer service background
- Bilingual English and Spanish- required
Nice To Haves
- 1-to 2 years of Medical Reception experience is preferred
Responsibilities
- Adheres to the Our Mission Statement, Credo, Service Goals, and Values always provide exceptional customer service.
- Greetings and welcomes patients as they arrive for their appointments.
- Register new patients and update existing patient demographics by ensuring the collection of all necessary documentation for treatment and accurately collect and apply to payments of services and products.
- Answers the phone while maintaining a polite, consistent phone manner using proper telephone etiquette; directs calls as necessary.
- Facilitate patient flow by notifying the clinical staff of patient arrival, being aware of delays, and communicating with patients and clinical staff, checking patients in and out for their appointments.
- Keeps office supplies adequately stocked by anticipating inventory needs and monitoring office equipment.
- Learn new products and maintain an accurate inventory of all items.
- Ensures a positive experience for each patient through excellent customer service practices.
- Verifies patient health benefits with approved health care companies.
- Sends out and receives medical records and referrals for patient care.
- Keeps the reception area clean and organized.
- Works in a team environment to accomplish common tasks in a collegial manner.
Benefits
- Medical, Dental, and Vision are available after 30 days of hire
- Short-term disability and life insurance, and many ancillary options.
- 10 days of PTO with an increase to 15 days upon completing 1st year
- 401 (k) available after 90 days of hire
- Excellent growth and advancement opportunities
- Discounts on services
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
