Receptionist Bilingual English / Spanish

Betterhealthgroup•Ocala, FL

17h•Onsite

About The Position

Our purpose is Better Health. Specializing in primary care for patients 65+ is our passion. Are you looking for a career opportunity that will help you grow personally and professionally? Do you have a passion for helping others achieve Better Health? Are you ready to join a growing team that shares your mission? At VIPcare, we value you. We see you. Team Members at VIPcare are living their why and building their careers with a reliable team that shares their mission of providing 5-star service that always puts patient care and outcomes first. At VIPcare, it’s the little things we do each and every day that set us apart from other primary care practices. Our patients are family, and we want to keep our family healthy. Be part of a team that is transforming healthcare one patient at a time. We take great care of our team so they can take great care of our patients and achieve: Better Care. Better Outcomes. Better Health.

Requirements

High school diploma or equivalent required.
1+ year(s) of experience in a medical office, physician practice, or other healthcare setting preferred.
Experience with patient registration, scheduling, insurance verification, or front office operations preferred.
Basic knowledge of medical terminology.
Working knowledge of HIPAA requirements and patient confidentiality principles.
Experience using electronic medical records (EMRs).
Proficiency with Google Workspace (Drive, Docs, Sheets, Slides).
Excellent customer service skills and professional telephone etiquette.
Strong organizational, prioritization, time-management, and multitasking skills with exceptional attention to detail.
Excellent verbal and written communication skills with the ability to effectively communicate with patients, providers, health plans, and internal and external partners.
Strong interpersonal skills with a collaborative, team-oriented approach.
Strong critical thinking, problem-solving, and decision-making abilities.
Ability to maintain confidentiality and appropriately handle sensitive and protected information.
Ability to work independently while effectively managing multiple priorities in a fast-paced medical office environment.
Demonstrated commitment to delivering exceptional customer service and a Five-Star patient experience.
Appreciation for cultural diversity and sensitivity to the needs of Medicare and other patient populations served by VIPcare.

Nice To Haves

Knowledge of medical coding principles preferred.
Basic familiarity with Medicare Advantage insurance plans, eligibility verification, and prior authorization processes preferred.

Responsibilities

Welcome patients, visitors, and vendors in a courteous, professional, and compassionate manner.
Serve as the primary point of contact for patients by providing exceptional customer service in person and over the telephone.
Manage all front office operations, including: Answering and routing telephone calls, Greeting and assisting patients, Scheduling and confirming appointments, Addressing routine patient inquiries, Appropriately routing or triaging calls to the clinical team.
Maintain a clean, organized, and welcoming reception area.
Complete patient registration, check-in, check-out, insurance verification — including Medicare Advantage plan eligibility, benefits confirmation, and prior authorization requirements — payment collection, copay processing, and appointment scheduling.
Accurately maintain patient demographic, insurance, and contact information within the electronic medical record (EMR).
Balance and reconcile daily patient collections in accordance with organizational procedures.
Maintain patient medical records and documentation in compliance with organizational policies and HIPAA requirements.
Assist patients with completing registration forms, wellness questionnaires, consent forms, screening documents, and other required paperwork.
Scan, upload, and maintain medical documents within the electronic medical record.
Support providers and clinical staff by maintaining patient records, medication lists, questionnaires, vaccination records, and other required documentation.
Complete inbound and outbound patient communications, including: As a Medicare Advantage, value-based care practice, proactive patient outreach is a core function of this role. Communications include: Appointment reminders, Medication reminders, Transitional Care Management (TCM), Preventive care outreach.
Assist with scheduling Annual Wellness Visits (AWVs) and follow-up appointments.
Care coordination activities.
Accurately document all telephone encounters and patient communications within the electronic medical record.
Assist patients with questions regarding appointments, referrals, and general office procedures, escalating clinical questions to the appropriate team member.
Assist with maintaining office supply inventory and notifying leadership when replenishment is needed.
Support providers, Office Managers, and clinic staff with general administrative tasks as assigned.
Collaborate effectively with clinical and administrative team members to promote efficient clinic operations.
Perform other duties as assigned.