Front Desk Receptionist (Bilingual Spanish)

New York Psychotherapy and Counseling Center•Queens, NY

1d•Onsite

About The Position

The Front Desk Receptionist performs routine clerical and administrative work in answering telephones, assisting clients and visitors, providing assistance, crucial support to prescribers, clinical reporting and scheduling. The role involves greeting and welcoming clients and visitors, directing them appropriately, checking clients in and out on the electronic health record system, answering phones, taking messages, and transferring calls. General office duties such as scanning, faxing, and making copies are also part of the responsibilities. The position requires scheduling appointments for clients, conducting outreach as determined by management, and assisting with processing referrals and intake-related scheduling. Support will be provided to prescribers both in-person and virtually to ensure efficient scheduling. Daily scheduling outreach and regular submission of summary reporting data are expected. The role also includes processing prior authorizations and obtaining required approvals for medications, facilitating Medical Records requests in compliance with state regulatory guidelines, and electronically storing and accurately recording patient information into the EMR system. Support will be provided to all interdisciplinary teams, including clinical and medical staff. Maintaining confidentiality and safeguarding PHI in compliance with HIPAA regulations is crucial. The receptionist may also assist with opening and securely closing the clinic and perform other duties as assigned by Senior Clerical Staff, Management, Program Administration, and Leadership, based on operational needs to provide a positive client experience.

Requirements

Must be Bilingual in English and Spanish
High School Diploma or equivalent is required
1 to 2 years of Reception experience in a fast paced office, preferably in medical or community mental health office, is required
Must be proficient in MS Office (Outlook, Word, and Excel)
Must have the ability to learn new software
Possesses the personality and demeanor to work with difficult clients
Must be detail-oriented and have the ability to multi-task
Must be a team player
Thrives under pressure in an outpatient client environment
1 form of picture ID (non-expired)
Unexpired passport: OR Driver’s License AND Social Security Card; OR State ID Card AND Social Security Card

Responsibilities

Greet and welcome clients and visitors directing them appropriately upon arrival
Check clients in and out on electronic health record system
Answer phones, take messages, and transfer calls as needed
Perform general office duties inclusive but not limited to scanning, faxing, and making copies
Schedule appointments for clients and conduct outreach as determined by management
Assist with processing referrals and intake related scheduling appointments for clients
Provide prescribers with both in-person and virtual support.
Assist prescribers and other staff to ensure efficient scheduling
Provide daily scheduling outreach and regularly submit summary reporting data
Processing of prior authorizations and obtain the required approval for medications
Facilitate Medical Records requests in compliance with state regulatory guidelines
Electronically store, accurately record patient information into EMR system
Provide support to all interdisciplinary teams, including clinical and medical staff
Maintain confidentiality, ensuring to safeguard PHI as well as related documents in compliance with HIPAA regulations
Assist with opening and securely closing the clinic when required
Perform other duties as assigned by Senior Clerical Staff, Management, Program Administration and Leadership
Perform other duties based on operational needs to provide a positive client experience