Front Desk Receptionist

Elite DNA Behavioral Health•Tallahassee, FL

6d•Onsite

About The Position

Elite DNA Behavioral Health is a leading provider of behavioral and mental health services in Florida, experiencing rapid expansion. The company is committed to delivering high-quality, accessible care and fostering a supportive professional environment. Elite DNA emphasizes a collaborative culture and a unique care coordination approach, matching patients with ideal services and providers before direct care. They offer a range of therapy services, including psychotherapy, psychiatry, psychosocial rehabilitation, EMDR, and group therapy. Integrity and compassion guide all operations, aiming to help children, adults, and families improve their lives. Elite DNA Behavioral Health is looking for a full-time Front Desk Receptionist for their Tallahassee office.

Requirements

Friendly personality with a desire to work with the public.
Ability and willingness to treat all patients with kindness and consideration, even in difficult situations.
Ability to handle multiple functions.
Ability to work in a fast-paced office environment.
Ability to push, pull, lift, move, and/or carry up to 15 lbs.
Ability to perform focused work with close attention to detail.
Ability to operate office equipment, including computers, copiers, fax machines, and phones.
Ability to type at least 35 wpm.
Ability to interact with others in person, by phone, email, and written correspondence.
Ability to relate to patients, with familiarity with medical terminology and triage procedures.
Ability to relate to the public regardless of ethnic, religious, and economic status.
Ability to communicate with people and understand their problems.
Must believe in healthcare with dignity for all.
High school graduate/GED.
Formal training from a vocational school in lieu of a high school diploma/GED.
One year of medical experience from a similar setting.
Knowledge of computers and Microsoft Office.
Understanding of community-based organizations.

Nice To Haves

Bilingual: Fluent in Spanish.

Responsibilities

Supervise daily receptionist staff.
Ensure team members greet patients and visitors professionally.
Relay incoming telephone calls.
Perform various clerical duties.
Welcome patients in person or by phone, explaining services, payment categories, and billing procedures.
Schedule appointments and direct walk-in patients and emergencies.
Answer and route incoming calls.
Register patients according to protocols and collect necessary documentation.
Generate and ensure completion of required patient documents.
Verify patient insurance coverage and compute patient charges.
Collect deposits or co-pays/deductibles before patient appointments.
Inform patients of outstanding balances, collect payments, and issue receipts.
Collaborate with Provider and Medical Assistant staff to ensure smooth patient flow and minimize wait times.
Call and remind patients of appointments.
Follow up on 'no show' patients daily.
Communicate patient problems or complaints to the clinic manager.
Work with Clinic Managers to follow up on patients who missed appointments.
Promote and believe in Elite DNA's mission statement.