Front Desk Receptionist, PRN

Surgery Partners, Inc•Durango, CO

8h•Onsite

About The Position

Under the day-to-day general direction of the Business Office Supervisor/Manager, the Front Office Receptionist handles and routes all incoming calls and greets patients and patient families. Additionally, the Receptionist is responsible for insurance verification as needed, cash collections and the correct handling of patient charts.

Requirements

Must be competent in the use of basic office equipment including computers, printer, telephone and fax.
Demonstrated ability to communicate effectively and remain poised and professional when interacting with potentially hostile patients and family members.
Must possess excellent clerical and organizational skills.
Able to read, write, speak, and communicate clearly in English.
Able to maintain composure in difficult situations including verbally hostile patients and families.
Able to see and functionally differentiate colors, words, and numbers.
Able to operate a computer and use a keyboard.
Able to stand or sit for extended periods of time.
Able to use the telephone to place and receive calls and use fax to send or receive documents.
Able to position and transfer patients, which may require lifting up to 35 pounds without assistance.
Demonstrated knowledge of potential exposure to hazardous materials (i.e. patient body fluids, disinfectant chemicals) and location of SDS sheets.
Hepatitis B- Lab evidence of immunity (titer) to Hepatitis B or three doses Hep B vaccine at appropriate intervals
Influenza- documentation of current seasonal flu vaccine (mandatory from November 1st through March 31st each year)
Measles, Mumps, and Rubella - Lab evidence of immunity (titer) to Measles, Mumps, and Rubella or 2 doses of MMR Vaccination
Varicella (chickenpox) - Lab evidence of immunity (titer) to Varicella or 2 doses of Varicella Vaccine
Tetanus, diphtheria, pertussis (Tdap) - documented proof of immunization
Tuberculosis Screening - Documentation of a two-step TB skin test within the past year OR lab verification of a negative TB Gold or T-Spot tuberculin test within the past 6 months

Nice To Haves

Bilingual skills a plus.

Responsibilities

Receives patients and visitors and provides assistance in scheduling appointments, patient registration, medical chart maintenance and the coordination of patient referrals.
Greets patients and visitors in a courteous and professional manner and verify patient contact and insurance information on file.
Coordinates and schedules appointments for surgeries for physicians at the ambulatory surgery center.
Registers the patients, while ensuring that all demographic information is current.
Ensures that required documents are received and documented in the patient’s record, such as Physician orders, result of patient history and physical exams, advance directives, patient bill of rights and notice of ownership disclosure.
Creates, files and retrieves patient charts as needed, ensuring proper security measures are followed to maintain confidentiality of all patient information.
Answer non-medical questions and give routine non-medical instructions.
Enters demographics of new patients, including insurance information, into the applicable system.
Ensures appropriate patient signatures are secured for the informed consents prior to service being rendered.
Ensures that referrals are available and, if required, coordinates the exchange of patient data with referral sources.
Answers incoming telephone calls, handling calls if applicable and otherwise routing calls to the appropriate party or taking messages.
Collects, verifies, and enters the applicable system, all insurance and third-party resources for payment.
Communicates with patients regarding patients’ financial responsibility and collects money such as copayments for the procedures.
Conducts reminder calls prior to procedures.
May escort patients throughout the Center to insure proper office flow.
Understands and abides by all HIPAA policies and procedures.
Maintains inventory of office supplies.
This role excludes performing any clinical tasks related to patient, to include assessment or evaluation of patient’s medical condition or providing clinical advice or medical care or recommendations.
Demonstrated knowledge of potential exposure to hazardous materials (i.e. patient body fluids, disinfectant chemicals) and location of SDS sheets.
Participates in QAPI and Safety Program.
Performs other duties as requested or assigned
Demonstrates the spirit of philosophy, mission, and values of the hospital through words and actions and implements them into departmental processes, programs, and the working environment.