Front Desk Receptionist, Therapy Clinic

Trinity Health•Mishawaka, IN

20h•Onsite

About The Position

Join a team that puts patients first. You'll play a vital role in creating a welcoming, organized, and efficient experience for every individual who walks through our doors. The Front Desk Receptionist is responsible for the management and coordination of all front desk operations for the Therapy Division. Supports Therapy office responsibilities, including: Manages therapy scheduling and registration, including gathering patient information, selecting appropriate clinicians, verifying insurance, and collecting copays. Handles reception duties such as greeting patients, managing calls, scheduling/rescheduling, directing visitors, and performing general office/secretarial tasks. Completes case‑management functions including obtaining authorizations, managing medical/legal information requests, processing evaluations, and supporting quality improvement activities. Supports departmental operations by coordinating meetings, referrals, and communications; using office software effectively; assisting new staff; and performing additional assigned duties.

Requirements

HS Diploma or equivalent
Prior administrative or office coordination experience
Proficient in computer and word processing skills.

Nice To Haves

Five years' experience in an outpatient or hospital setting is preferred.
Experience working with interdisciplinary team with an emphasis on rehabilitation services.
Case management skills and/or certification in case management preferred.
Knowledge in practice billing, coding and reimbursement criteria for Rehabilitation Services.

Responsibilities

Manages therapy scheduling and registration, including gathering patient information, selecting appropriate clinicians, verifying insurance, and collecting copays.
Handles reception duties such as greeting patients, managing calls, scheduling/rescheduling, directing visitors, and performing general office/secretarial tasks.
Completes case‑management functions including obtaining authorizations, managing medical/legal information requests, processing evaluations, and supporting quality improvement activities.
Supports departmental operations by coordinating meetings, referrals, and communications; using office software effectively; assisting new staff; and performing additional assigned duties.