Front Desk Receptionist

Lawall•Wilmington, NC

10d•Onsite

About The Position

We are seeking a friendly, reliable, and highly organized Front Desk Receptionist to join our busy medical office. The ideal candidate is comfortable working in a fast-paced environment with a high volume of incoming calls, patient check-ins, scheduling, and administrative responsibilities.

Requirements

Previous medical office or healthcare front desk experience preferred
Excellent telephone and customer service skills
Ability to handle a high volume of calls while remaining calm, professional, and organized
Strong attention to detail and ability to multitask
Excellent verbal and written communication skills
Dependable, punctual, and professional
Comfortable learning and using electronic medical records (EMR) and scheduling systems
Ability to work effectively as part of a team
Bilingual skills are a plus
Enjoys helping people
Can prioritize competing demands
Understands that the front desk is the first point of contact for our patients
Organized, patient, dependable
Thrives in a fast-paced medical environment

Responsibilities

Answer and manage a high volume of incoming telephone calls in a professional and courteous manner
Schedule, reschedule, and confirm patient appointments
Greet and check in patients with a warm, professional attitude
Verify patient demographic and insurance information
Collect copayments and other patient payments when applicable
Check patients out and schedule follow-up appointments
Maintain accurate patient records and protect patient confidentiality
Communicate effectively with clinical staff, and other office personnel
Respond to patient questions and direct calls to the appropriate department or staff member
Manage messages and follow up on patient requests as needed
Maintain an organized and welcoming front desk and waiting area
Assist with general administrative and clerical duties
Follow all office policies and applicable patient privacy requirements