Front Desk Receptionist
About The Position
Hand & Stone Massage and Facial Spa is hiring Front Desk Receptionists for their Weston/Davie and Sunrise-Sawgrass locations. This is a sales-focused role where the receptionist will help create a great guest experience, schedule appointments, sell memberships, and help keep the spa fully booked. Candidates may be considered for either location based on proximity, availability, and business needs. The role requires availability for evenings, weekends, and some holidays as needed, with schedules based on spa needs. Reliable transportation, dependable attendance, and punctuality are required.
Requirements
- Customer service, front desk, reception, retail, hospitality, or sales experience preferred
- Comfortable recommending services and asking for the sale
- Friendly, confident, and professional communication skills
- Ability to work in a fast-paced, goal-driven environment
- Comfortable using computers, appointment software, and point-of-sale systems
- Reliable, punctual, and able to work assigned shifts
- Bilingual English/Spanish is a plus
Nice To Haves
- Spa, fitness, hotel, medical office, retail, or wellness experience is a plus
- Bilingual English/Spanish is a plus
Responsibilities
- Welcome guests and provide friendly, professional customer service
- Answer phones and schedule massage and facial appointments
- Check guests in and out accurately
- Explain membership benefits and confidently ask for the sale
- Sell spa memberships and meet individual sales goals
- Recommend services, enhancements, and retail products
- Call and text guests to book appointments
- Confirm appointments and quickly fill cancellations
- Encourage guests to prebook their next visit
- Follow up with prospective members and past guests
- Maintain a clean, organized, and welcoming front desk
- Support massage therapists and estheticians during busy shifts
Benefits
- Free uniforms
- Opportunity for advancement
- Training & development
- Wellness resources
- Bonus based on performance
- Flexible schedule
- $30 commission for every membership sold
- Monthly performance bonuses
- Team contests and incentives
- Complimentary massage or facial each month
- Employee discounts on spa services and retail products
- Paid training and ongoing coaching
- Growth opportunities into leadership and management roles
- Professional and supportive team environment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
