Front Desk / Receptionist

HEART CENTER OF NORTH TEXAS P A•Fort Worth, TX

2d•$16 - $18•Onsite

About The Position

The Front Desk / Receptionist serves as the first point of contact for patients and visitors, providing a warm and professional welcome. This role is responsible for greeting and registering patients, verifying insurance information, processing payments, scheduling follow-up appointments, and maintaining accurate and confidential patient records. The receptionist ensures all front-office operations are conducted efficiently, courteously, and in accordance with clinic policies and procedures.

Requirements

High school diploma or equivalent required.
Proficient typing, filing, and general clerical skills.
Strong verbal, written, and telephone communication abilities with professional etiquette.
Excellent interpersonal skills and customer service abilities when interacting with patients, staff, and external partners.
Ability to maintain confidentiality, handle sensitive information, and remain calm and professional in all situations.
Strong attention to detail, accuracy, and organizational skills.
Effective problem-solving, decision-making, time-management, and multitasking abilities, including in fast-paced or noisy environments.
Basic proficiency with computers, word processing programs, EMR systems (NextGen preferred), and medical management software.
Ability to work independently with minimal supervision and collaboratively as part of a team.
Proficiency in reading, writing, and speaking English is required to perform essential job duties, including communicating with callers, routing critical information, interpreting written instructions, and ensuring patient and staff safety.

Nice To Haves

Prior experience in a medical office, healthcare administration, clerical support, customer service, or telecommunications environment is preferred.
Bilingual abilities, (English and Spanish), are a plus.

Responsibilities

Greet all patients and visitors in a friendly, professional, and caring manner.
Verify patient demographics, insurance information, and ensure all necessary paperwork is completed and filed (e.g., copies of insurance cards, photo ID, consent forms, new patient forms, etc.).
Confirm that all insurance coverages (primary, secondary, and tertiary) are correctly entered and in proper order.
Receive encounter forms and calculate patient amounts due, including co-pays, deductibles, and outstanding balances.
Process and record patient payments accurately; prepare and balance daily transaction reports.
Verify that pre-certifications or referrals are obtained as required.
Schedule and confirm follow-up appointments and communicate instructions clearly to patients.
Answer telephone calls promptly and courteously, providing assistance to patients, healthcare providers, and other offices as needed.
Contact patients regarding missed (“no-show”) appointments and assist in rescheduling.
Maintain patient confidentiality in compliance with HIPAA and clinic policies.
Provide support in other office duties as needed and collaborate with team members to ensure efficient operations.
Travel to the Granbury office as required.
Perform other duties as assigned.