Front Desk Receptionist (Quakertown Location)

Family Service Association Of Bucks County • Langhorne, PA

8h • Onsite

About The Position

At Family Service Association of Bucks County, we are always seeking compassionate and qualified individuals dedicated to making a difference in the lives of others. Each year, we assist nearly 30,000 individuals in overcoming a wide range of challenges—from substance use and mental health issues to homelessness. If you have a passion for helping people and enjoy creating a welcoming and organized environment, we invite you to explore this opportunity as a Front Desk Receptionist. This position is based in our Quakertown Office.

Requirements

• High school diploma or General Education Degree (GED) required.
• Minimum of one (1) year of office or administrative experience required.
• Strong organizational, communication, and customer service skills.
• Ability to maintain confidentiality and manage multiple tasks in a fast-paced environment.

Nice To Haves

• Proficiency in Microsoft Office Suite and experience with Electronic Health Record (EHR) systems preferred.

Responsibilities

• Greet and assist clients in a friendly, respectful, and professional manner as the first point of contact.
• Manage client check-in processes and verify insurance eligibility through the EVS system.
• Notify counselors and psychiatrists of client arrivals using the Electronic Health Record (EHR) system.
• Answer incoming calls, document client interactions, and relay messages accurately.
• Schedule and confirm appointments, including conducting reminder calls.
• Assist walk-in clients and notify appropriate staff.
• Provide limited information and referrals in accordance with agency procedures.
• Maintain organized front office operations, including filing, copying, and general clerical support.
• Assist with maintaining orderly office and shared spaces.
• Perform data entry and maintain accurate records in required systems.
• Support daily office operations and complete additional administrative tasks as assigned.
• Follow established closing procedures to maintain workplace safety and security.
• Report unusual incidents in accordance with agency emergency procedures.
• Participate in quality improvement initiatives and team activities.
• Attend staff meetings, trainings, and ongoing professional development.
• Maintain and enhance job-related skills, including cultural competency and sensitivity to diverse populations.

Benefits

• Schedule: Regular business hours.
• Work-Life Balance including Paid Time Off: Vacation and sick leave, 12 paid holidays, and a floating birthday holiday.
• Comprehensive Benefits: Health, dental, and vision insurance, short- and long-term disability, and employer-paid life insurance for eligible employees.
• Financial Wellness: 401(k) retirement plan with employer match and discretionary contributions.
• Professional Growth: Continuing education and training opportunities.
• Employee Support: Access to the Employee Life Assistance Program for mental health, legal, financial, and personal guidance.
• Perks and Discounts: LifeMart program savings on electronics, wellness, travel, childcare, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees