Front Desk Receptionist II

Alaska Airlines • SeaTac, WA

17h • $51,650 - $72,300 • Onsite

About The Position

The Front Desk Receptionist II is the first point of contact for visitors to the Alaska Airlines General Office (GO). As an individual contributor on the Employee Services team, this role supports front desk operations and office functions, including procurement of supplies, maintaining office records, and coordinating with office vendors. The role also works with the Employee Data Management and HR Compliance team on processes and procedures and may support projects with other teams to maintain or improve the guest experience.

Requirements

• At least 2 years of experience in a fast-paced office environment or related area.
• Knowledge of general administrative and clerical procedures and ability to operate basic office machines, such as telephones, copiers, fax machines, and printers.
• Demonstrated excellence in customer service principles and practices.
• Ability to handle multiple assignments accurately while maintaining strict confidentiality.
• Ability to organize and manage time efficiently.
• Ability to handle sensitive information and matters confidentially.
• Excellent written and verbal communication, interpersonal, and listening skills.
• Ability to establish and maintain harmonious relationships with employees, vendors, and the general public.
• Verbal, visual, and auditory ability to act swiftly in an emergency.
• Proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
• High school diploma or equivalent.
• At least 18 years of age.
• Authorization to work in the United States.

Nice To Haves

• Experience with HR information systems processes and procedures.

Responsibilities

• Greet visitors professionally and direct them to the appropriate person, service, or location.
• Follow security procedures by monitoring guests and issuing visitor badges.
• Handle incoming phone calls professionally and deliver messages accurately and promptly.
• Maintain a safe and clean reception area in compliance with procedures, rules, and regulations.
• Maintain the Online Reference Directory and document and communicate actions, irregularities, and continuing needs.
• Request service or maintenance for Alaska General Office front desk equipment.
• Prepare communications and general correspondence for employees and visitors.
• Assist with updates to employee-related data and job information in HR systems to support compliant processing.
• Respond to personnel-file requests within defined service-level agreements by coordinating with Legal, Labor Relations, and other teams to assemble and produce files.
• Communicate with internal stakeholders about employee-record processes and requests.
• Follow company goals, policies, procedures, and legal requirements while performing responsibilities.
• Suggest process improvements to enhance the guest experience and/or processes.
• Build positive working relationships with stakeholders to ensure proper service.

Benefits

• Free standby travel privileges on Alaska Airlines, Hawaiian Airlines, and Horizon Air.
• Medical, dental, and vision benefits.
• 401(k) match program.
• Annual bonus plans.
• Holiday and paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED