Front Desk/Receptionist – Clerical (Litigation Support)

Leidos•Cheyenne, WY

1d•Onsite

About The Position

The Litigation Support Team at Leidos currently supporting the U.S. Department of Justice (DOJ) in Cheyenne, WY has an opening for a Front Desk/Receptionist (Clerical) to work in a downtown Cheyenne, WY DOJ office performing clerical/receptionist duties. This is an exciting opportunity to use your experience helping the U.S. Department of Justice achieve their mission. Overtime and travel may be required as needed with proper authorization. Individual may support any division/section within depending on the needs of the office at time of hire. Typical assignments may include the following but not limited to: Receives telephone calls and visitors to the office. Controls access to the office and ensures that only visitors properly cleared are authorized entry. Notifies staff members of visitors or incoming telephone calls. Takes messages from, and gives messages to visitors when staff members are unavailable. Handles citizen complaints over the telephone and in person. Directs caller or visitor to proper agency and provides citizen complaint form. Responds to inquiries, providing general information regarding office programs. Advises caller or visitor to contact the appropriate Federal, State or local agencies concerning matters outside the USAO’s purview and furnishes the needed address or telephone number when available. Receives legal documents (e.g., Civil Rights complaints) and notifies appropriate person of receipt. Organizes and maintains in binders any necessary form or other documents in prescribed manner. Maintains an up-to-date telephone listing and files of addresses of departments and agencies. Maintains necessary telephone directories needed by the office. Reserves conference rooms upon request. Receives, reviews, and distributes incoming mail, including interoffice mail and service of process. Checks mail and annotates accordingly. Immediately notifies appropriate staff members when hand-delivered incoming mail, FedEx and UPS deliveries, and FAXs are received and places in appropriate internal mailbox. Receives requests for office supplies from co-located personnel and submits interoffice orders for replenishment as needed. Provides courier services from the USAO to the courthouses and state and federal agencies as required to file and/or deliver legal documents as needed. Collects monthly mileage logs and submits requests for reimbursement to the designated motor pool manager. Assists the Legal Support staff with legal document redactions, building binders, or other office automation tasks or clerical work in support of cases. Input accurate and complete information into the electronic case management system within one business day of receipt. Assists the administrative division with other office automation or clerical support tasks as needed. The above mentioned duties may be performed as single functions or in combination with one another. One is expected to perform Receptionist/Front Desk duties as defined by the contract title position under the contract.

Requirements

Excellent written and oral communication skills.
Ability to perform detailed work consistently, accurately, and under pressure extremely important.
Must be able to read and follow instructions.
Must be able to understand task, task objectives, and the context of the task in the litigation support effort as a whole.
Must take the initiative to ask questions when necessary to complete task correctly (e.g. where instructions are not explicit or appear to be contrary to the task objective).
Must have typing/keyboarding skills.
Must be knowledgeable user of the Government's office and network environment, including but not limited to, word processing, database, spreadsheet, imaging, and telecommunications systems.
Ability to answer multi-line phone system.
Must be a U.S. Citizen and able to obtain a Public Trust clearance.

Nice To Haves

Experience working in a Government and/or Litigation Support environment in conjunction with basic qualifications, valued.
Experience as Receptionist/Clerical, preferred.
Undergraduate degree preferred.
Current or active clearance.

Responsibilities

Receives telephone calls and visitors to the office.
Controls access to the office and ensures that only visitors properly cleared are authorized entry.
Notifies staff members of visitors or incoming telephone calls.
Takes messages from, and gives messages to visitors when staff members are unavailable.
Handles citizen complaints over the telephone and in person.
Directs caller or visitor to proper agency and provides citizen complaint form.
Responds to inquiries, providing general information regarding office programs.
Advises caller or visitor to contact the appropriate Federal, State or local agencies concerning matters outside the USAO’s purview and furnishes the needed address or telephone number when available.
Receives legal documents (e.g., Civil Rights complaints) and notifies appropriate person of receipt.
Organizes and maintains in binders any necessary form or other documents in prescribed manner.
Maintains an up-to-date telephone listing and files of addresses of departments and agencies.
Maintains necessary telephone directories needed by the office.
Reserves conference rooms upon request.
Receives, reviews, and distributes incoming mail, including interoffice mail and service of process.
Checks mail and annotates accordingly.
Immediately notifies appropriate staff members when hand-delivered incoming mail, FedEx and UPS deliveries, and FAXs are received and places in appropriate internal mailbox.
Receives requests for office supplies from co-located personnel and submits interoffice orders for replenishment as needed.
Provides courier services from the USAO to the courthouses and state and federal agencies as required to file and/or deliver legal documents as needed.
Collects monthly mileage logs and submits requests for reimbursement to the designated motor pool manager.
Assists the Legal Support staff with legal document redactions, building binders, or other office automation tasks or clerical work in support of cases.
Input accurate and complete information into the electronic case management system within one business day of receipt.
Assists the administrative division with other office automation or clerical support tasks as needed.