FRONT DESK RECEPTIONIST - Bilingual
About The Position
A nonexempt position responsible for welcoming patients to the clinic and checking patients in. This role involves greeting patients and visitors in a friendly and courteous manner, verifying demographic and insurance information, collecting payments, and maintaining an organized reception area. The position also includes preparing patient charts, inputting information into the system, managing recalls and FMLA paperwork, and handling urgent calls. The receptionist will also be responsible for scanning documents, reviewing schedules, assisting within the office and clinic as needed, and communicating effectively with team members to ensure a patient-centered practice. Occasional travel to other locations may be required.
Requirements
- High School diploma, GED or equivalent
- BLS Certificate
- 1-2 years of customer service required.
- Ability to problem solve as well as critical thinking.
- Proficient in professional and effective communication skills.
- Demonstrate a strong attention to detail and thoroughness.
- Effectively utilize available relevant technical tools and resources (e.g. Microsoft, Outlook).
- Knowledge of medical terminology.
- Knowledge of the health care field.
- Knowledge of legal and ethical considerations related to patient information.
- Knowledge of counseling, conflict resolution, and customer service principles and applications.
- Knowledge of Insurance and/or experience with verification of insurance eligibility.
- Skill in putting information in preferred medical record system, meeting clinic standards.
- Skill in diffusing tense situations through diplomatic problem-solving.
- Skill in using computer and medical records software.
- Skill in reading and following written and oral medical order.
- Skill in handling several tasks simultaneously.
- Skill intact and diplomacy in interpersonal interactions.
- Ability to communicate effectively with patients and staff via phone, in person and through email.
- Ability to demonstrate leadership in resolving patient concerns.
- Ability to establish relationships with a wide variety of people.
- Ability to communicate calmly and clearly with providers and employees.
- Ability to establish and maintain effective working relationships with coworkers and diverse patient populations.
- Ability to work with computer and effectively use electronic medical records (EMR).
- Ability to work under pressure.
- Ability and willingness to travel between offices on occasion is required.
Nice To Haves
- RMA Preferred
- 1 year of relevant call center or medical experience preferred.
- 1 year of medical terminology preferred.
Responsibilities
- Welcoming patients and visitors in a friendly, courteous, and caring manner.
- Checking in patients and verifying demographic and insurance information.
- Collecting payments.
- Maintaining the reception area in an organized fashion.
- Preparing charts for the next clinic day.
- Ensuring all forms and patient information are input into the system.
- Completing recalls for the week.
- Completing FMLA in a timely manner.
- Prepping H&P Packets for the following week.
- Completing MRI Auths in a timely manner.
- Printing and distributing Fax Folder Daily.
- Filtering tasks, completing or reassigning as necessary.
- Acting as MA on Call for urgent calls.
- Returning patient calls in a timely manner.
- Scanning documents.
- Reviewing the schedule for the following week.
- Assisting within the office as needed.
- Traveling to all other locations when needed.
- Assisting in clinic as needed.
- Communicating with other team members in clinical and clerical areas to provide a successful patient-centered practice.
- Other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
