Front Desk Patient Registrar

University Hospitals Urgent Care • Beachwood, OH

1d

About The Position

University Hospitals Urgent Care is hiring a Patient Service Representative (PSR) to serve as a first point of contact for patients and visitors. The role supports a welcoming, efficient patient experience and smooth clinic operations by managing front-office activities, administrative tasks, and patient documentation in a team-oriented healthcare setting.

The PSR greets and assists patients, collects and organizes confidential patient and business documents, verifies insurance eligibility and benefits, and explains payment policies and billing or collection information. The position also determines and collects patient financial responsibility, supports the practice manager, providers, and other staff, and helps ensure compliance with healthcare requirements, including HIPAA and OSHA. Additional duties include general office procedures, operating office medical equipment, supporting quality assurance and CLIA-waived laboratory requirements, and maintaining patient result trackers. Travel to other University Hospitals Urgent Care locations may be required to support staffing and operational needs.

This is a full-time role with three 12-hour shifts per week, from 8 AM to 8 PM. No overnight shifts are required. The schedule may include some weekends and holidays.

Requirements

• High school diploma or equivalent.
• Strong communication skills, attention to detail, and ability to multitask in a busy environment.
• Ability to work 12-hour shifts, including some weekends and holidays.
• Proactive, friendly, patient-focused approach to service.

Nice To Haves

• Medical Administrative Assistant certificate.
• At least one year of experience in a medical office or healthcare setting; preferred.
• Experience using Electronic Medical Records (EMR) software; EPIC preferred.

Responsibilities

• Greet and assist patients and visitors with a positive attitude, helping them feel comfortable and valued.
• Collect, organize, and maintain confidential patient and business documents.
• Analyze health insurance benefits, verify eligibility, and provide patients with payment policies and billing or collection information.
• Determine and collect each patient's financial responsibility and clearly explain costs.
• Assist the practice manager, providers, and other staff to support smooth daily operations.
• Understand and enforce healthcare regulatory requirements, including HIPAA and OSHA standards.
• Perform office procedures and general administrative tasks, and operate office medical equipment.
• Support compliance with quality assurance programs and CLIA-waived laboratory requirements, and maintain patient result trackers.
• Travel to other University Hospitals Urgent Care locations as required to support staffing and operational needs.

Benefits

• Medical, dental, vision, prescription, and pet insurance.
• Paid time off and holidays.
• 401(k) with company match.
• Employee Assistance Program (EAP) and wellness initiatives.
• Leadership opportunities and professional development.
• Flexible schedule with three 12-hour shifts per week and no overnight shifts.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED