Front Desk & Patient Engagement Coordinator

BFF Medical Wellness Clinic•Temecula, CA

24d•Onsite

About The Position

BFF Medical Wellness is a membership-based medical wellness clinic specializing in functional medicine, aesthetics, body contouring, and anti-aging treatments. We operate multiple locations in Southern California and are actively growing. We're looking for a Front Desk & Patient Engagement Coordinator who does more than manage a lobby — you set the tone for every patient's experience and play a direct role in helping them get the most out of their wellness journey. You are the first person patients see when they walk through our doors, and that first interaction shapes everything that follows. This role is equal parts organization and connection. You'll manage scheduling, handle check-ins, coordinate patient flow, and keep the front of house running smoothly. But that's only half the job. The other half is building genuine relationships with patients, understanding their goals, identifying services that align with what they're looking for, and helping them take the next step in their wellness journey. At BFF, we operate on a membership model that gives patients access to a full range of services at rates significantly below market. You need to understand that model inside and out — not just how it works, but why it matters. When a patient asks about a treatment or mentions a concern, you should be able to confidently walk them through their options, explain what's included in their membership, and connect them with the right provider or service. You're not just answering questions — you're guiding patients toward outcomes that improve their lives. This is not a traditional medical receptionist role. If your instinct is to check someone in and wait for the next person, this isn't for you. We need someone who sees every patient interaction as an opportunity to deepen the relationship and help them discover what BFF can do for them.

Requirements

People person with purpose; builds real relationships, listens, remembers, and genuinely cares about patient experience.
Naturally consultative; instinct to help patients find solutions to concerns or goals.
Warm, composed, and adaptable; can read the energy of a room and adjust.
Organized and detail-oriented; manages scheduling, patient records, and treatment coordination effectively.
Takes ownership; sees what needs to happen and handles it without being told.
Team player who elevates others; works seamlessly with providers, clinical staff, and management.
Proficient in using AI tools for efficiency in scheduling, patient communications, and workflow management.
Hungry to grow; sees the role as a career-building opportunity and is willing to earn larger responsibilities.

Responsibilities

Create a warm, welcoming environment from the moment patients walk in — greeting them by name, making them feel seen, and setting a tone that says this is not your average clinic.
Manage scheduling, check-ins, patient flow, and front desk operations using our EHR system (Jane App) with accuracy and attention to detail.
Build genuine relationships with patients by remembering their stories, following up on their progress, and making every visit feel personal.
Understand BFF's full service menu and membership model deeply enough to have confident, knowledgeable conversations with patients about their options.
Identify opportunities to connect patients with additional services based on their goals and concerns — not by pushing, but by listening and recommending what genuinely fits.
Coordinate with providers and the clinical team to ensure smooth handoffs, follow-ups, and a seamless patient experience from arrival to departure.
Assist patients with membership questions, treatment packages, and scheduling follow-up appointments in a way that makes the next step feel natural and easy.
Proactively reach out to patients for reactivation, follow-ups, and wellness check-ins during downtime — there is no idle time at BFF.
Collect and relay patient feedback, concerns, and requests to management so we never lose sight of what our patients need.
Support in-clinic promotions, events, and service launches by engaging patients in conversation and generating excitement around new offerings.