Front Desk & Patient Care Coordinator

Marino Physiotherapy•Knoxville, TN

5d•$20 - $22•Onsite

About The Position

Marino Physiotherapy is a private practice known for high-quality, 1-on-1 care. We're looking for a dependable, organized, and detail-oriented Front Desk & Patient Care Coordinator to open the clinic each morning, take care of our patients, and keep the day running smoothly. Patients will interact with you from their first phone call through their last visit. Whether you're scheduling an appointment, answering a question, taking a payment, or letting someone know what to expect next, you'll shape their experience with us.

Requirements

High school diploma or equivalent required.
Comfortable learning electronic medical record and practice management systems.
Strong computer and data-entry skills.
Commitment to patient confidentiality and HIPAA compliance.

Nice To Haves

Front-desk, receptionist, administrative, or healthcare experience preferred.
Medical office, physical therapy, or insurance verification experience is a plus.

Responsibilities

Welcome patients and create a warm, professional front-desk experience.
Answer calls and route messages to the right person.
Help patients with scheduling, appointment questions, and general needs.
Receive and document referrals.
Communicate clearly with patients, therapists, and the administrative team.
Open the clinic and complete daily front-office tasks.
Schedule and reschedule appointments, and keep the schedule accurate.
Track cancellations and openings, and communicate scheduling needs to the clinical team.
Spot small problems and address them before they become bigger ones.
Verify insurance eligibility and benefits, including visit limits and authorization requirements.
Accurately document insurance and patient information.
Explain basic coverage to patients when appropriate, and know when to pass a question to the billing team.
Take and document patient payments.
Assist with medical records requests and other administrative tasks.