Patient Care Coordinator - Front Desk

Neurobehavioral Center for Growth•Ogden, UT

1d•$18 - $20•Hybrid

About The Position

Neurobehavioral Center for Growth is seeking a dedicated Patient Care Coordinator to join their administrative team. This role is ideal for someone passionate about mental health care and eager to make a meaningful impact on patients' lives. The ideal candidate is motivated, compassionate, and ready to contribute to a growing clinic, becoming an integral part of the team.

Requirements

Experience as a front desk team member or other similar patient-facing customer service role.
Familiarity with or interest in learning administrative procedures, particularly in a mental health setting.
Compassionate and empathetic approach, dedicated to providing exceptional support to patients undergoing mental health treatments.
Strong interpersonal and communication skills, with a passion for creating meaningful patient relationships.
Ability to work closely with providers, offering and receiving support, and striving for mutual growth and development.
Willingness to learn and grow within a dynamic and supportive medical team environment.
Telephone Skills
Written and Verbal Communication
Microsoft Office Suite
Listening
Professionalism
Customer Focus
Organization
Handles Pressure
Supply Management
Timeliness

Responsibilities

Serve as the welcoming face of the clinic, handling daily office attendance.
Facilitate patient check-ins, collect copays, and update patient demographics.
Contribute to the smooth functioning of the office on a day-to-day basis.
Communicate with providers and clients in a timely and professional manner.
Maintain a safe and clean reception area.
Maintain continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
Contribute to team effort by accomplishing related results as needed.
Multi-task effectively, answering calls and meeting client needs simultaneously.
Manage patient check-outs and schedule follow-up appointments.
Promptly address patient inquiries and messages via phone, email, text message, and electronic health record.

Benefits

Health Insurance
Vision Insurance
Dental Insurance
Short Term Disability Insurance
Retirement Planning: Before Tax & Roth 401k 3% Match
Life Insurance: $25,000 covered completely by NBCG, with additional optional coverage available.
Education: Capella University Discount: 50% off your first 12-week session, 10% tuition discount on all subsequent sessions
Paid Time Off & Holiday Pay: 10 paid holidays for full-time employees, 5 paid holidays for part-time employees. Additional PTO increasing yearly starting with 2 weeks.
Parental Leave: Up to 6 Weeks Paid Leave for full-time employees after 12 months of service.
Professional Liability Insurance: Covered by NBCG 1mil/3mil limits.