Front Desk Overnight Full-Time Associate
About The Position
Planet Fitness is hiring a full-time front desk customer service representative for its Bayamon Oeste club. The role supports a welcoming, judgment-free fitness environment by helping members and guests, providing information about club offerings, and delivering a consistent, exceptional customer experience. The associate will use the club’s point-of-sale system, support membership and billing transactions, and help keep the entryway and front-of-house areas clean. Training is provided. After a 90-day evaluation, qualified employees may receive a pay increase. The position offers opportunities for professional growth.
Requirements
- Communicate and interact with members and potential members in a way that exceeds expectations.
- Listen to staff and members, consider different perspectives, and work together to resolve issues.
- Recognize and define problems and provide solutions using available resources.
- Be punctual, reliable, and dependable.
- Handle interactions with diplomacy and show genuine motivation to help others.
- Act with integrity and respect everyone.
- Have strong communication and listening skills, including the ability to empathize.
- Be able to learn quickly and apply knowledge from online and hands-on training.
Nice To Haves
- Bilingual language skills.
Responsibilities
- Be flexible to work opening or closing shifts.
- Welcome guests at the club entrance and greet them when they arrive and leave.
- Know the club’s offerings, answer phones courteously, and respond to callers’ Planet Fitness questions.
- Check in members and provide tours.
- Assist with billing inquiries and updates to members’ personal information.
- Listen to member questions and escalate issues when a solution is needed.
- Log amenity usage to track usage and club performance.
- Stay informed about company promotions, events, and changes that affect the member experience.
- Use the point-of-sale system to enroll new members and process beverage and merchandise sales.
- Keep the entryway, windows, lobby, front desk, and other areas needing attention clean.
- Complete training courses and seek opportunities for additional development.
Benefits
- Vacation and sick time
- Free Black Card membership
- Employee perks and discounts
- Team-building competitions and social events
- Training and potential pay increase after a 90-day evaluation for qualifying employees
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
