Front Desk Overnight Full-Time Associate
PLANET FITNESS•Bayamón, PR
•Onsite
About The Position
Planet Fitness is hiring a full-time front desk customer service associate for its Los Filtros club in Bayamon, Puerto Rico. The role supports the company’s mission of providing a welcoming, judgment-free fitness experience and focuses on helping members, guests, and prospective members feel welcome and receive consistent, exceptional service. Training is provided. Following a 90-day evaluation, associates who qualify may receive a pay increase. The position requires flexibility for opening or closing shifts.
Requirements
- Positive, upbeat attitude and motivation to help others.
- Commitment to delivering a consistent, exceptional experience to members, guests, and teammates.
- Punctuality, reliability, and dependability.
- Ability to handle interactions diplomatically and treat others with integrity and respect.
- Strong communication and listening skills, including the ability to empathize.
- Ability to motivate others and apply knowledge gained through online and hands-on training.
- Customer service skills, including communicating with members and prospective members in a way that exceeds expectations.
- Listening skills to consider different perspectives and work with staff and members to resolve issues.
- Problem-solving skills, including recognizing and defining problems and using available resources to provide solutions.
- Flexibility to work opening or closing shifts.
Nice To Haves
- Bilingual language skills.
Responsibilities
- Welcome guests and members at the club entrance and say hello and goodbye.
- Answer phones courteously and respond to questions about Planet Fitness.
- Check in members, assist with billing inquiries, provide club tours, listen to member questions, and escalate issues for resolution.
- Log amenity usage to track usage and club performance.
- Stay informed about company promotions, events, and changes that may affect the member experience.
- Use the point-of-sale system to enroll new members, update current members’ billing or personal information, and process beverage and merchandise sales.
- Maintain the cleanliness of the entryway, windows, lobby, front desk, and other areas needing attention.
- Complete training courses and seek additional development opportunities.
Benefits
- Vacation and sick time.
- Free Black Card Membership.
- Employee perks and discounts.
- Team-building competitions and social events.
- Potential pay increase after the 90-day evaluation for associates who qualify.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
