Front Desk Overnight Full-Time Associate
PLANET FITNESS•Bayamón, PR
•Onsite
About The Position
Planet Fitness is hiring a full-time front desk customer service representative for its Bayamon Oeste club in Bayamon, Puerto Rico. The role provides a welcoming, judgment-free experience for members, guests, and team members while supporting club operations at the front desk. Planet Fitness provides training, and employees who qualify after a 90-day evaluation may receive a pay increase. The position requires flexibility for opening or closing shifts.
Requirements
- Positive, upbeat attitude and motivation to help others.
- Commitment to providing a consistent, exceptional experience to members, guests, and colleagues.
- Punctuality, reliability, and dependability.
- Diplomacy, integrity, and respect in interactions with others.
- Strong communication, listening, and empathy skills.
- Ability to motivate others and apply learning from online and hands-on training.
- Customer service skills, including communicating with members and prospective members in a way that exceeds expectations.
- Listening and problem-solving skills, including considering different perspectives and identifying solutions.
- Flexibility to work opening or closing shifts.
Nice To Haves
- Bilingual language skills.
Responsibilities
- Welcome guests and members, greeting them on arrival and departure.
- Answer phones courteously and respond to questions about Planet Fitness.
- Check in members, assist with billing inquiries and personal-information updates, and conduct club tours.
- Listen to member questions, help resolve issues, and escalate them when needed.
- Log amenity usage to track usage and club performance.
- Stay informed about company promotions, events, and changes that may affect the member experience.
- Use the point-of-sale system to enroll members and support billing inquiries, account updates, and beverage or merchandise sales.
- Maintain the cleanliness of the entryway, windows, lobby, front desk, and other areas needing attention.
- Complete training courses and seek additional development opportunities.
Benefits
- Vacation and sick time
- Free Black Card Membership
- Employee perks and discounts
- Team-building competitions and social events
- Potential pay increase after the 90-day evaluation for qualifying employees
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
