Front Desk/Night Auditor

Next Generation Recruitment and Staffing AgencyDetroit, MI
Onsite

About The Position

Our client, a luxury hotel in Detroit, MI is seeking a Front Desk/Night Auditor.

Requirements

  • Excellent communication and math skills
  • 2+ years' experience in customer service or hospitality
  • Able to learn computer functions and other on-the-job skills
  • Strong eye for details
  • Good problem-solving skills
  • Ability to multitask
  • Solid customer service skills
  • Strong written and verbal communication skills
  • Exceptional customer service skills

Responsibilities

  • Check figures, postings, and documents for accuracy.
  • Record, store, access, and/or analyze computerized financial information.
  • Control and secure cash and cash equivalents for property according to cash handling policy and procedures.
  • Organize, secure, and maintain all files and records in accordance with document retention and confidentiality policies and procedures.
  • Prepare maintain, and distribute statistical, financial, accounting, auditing, or payroll reports and tables.
  • Audit statistical, financial, accounting, auditing, or payroll reports and tables.
  • Audit and reconcile all revenue postings.
  • Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; maintain awareness of undesirable persons on property premises.
  • Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers.
  • Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
  • Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
  • Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
  • Comply with quality assurance expectations and standards.
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
  • Perform other reasonable job duties as requested by Supervisors.
  • Greet guests upon arrival, check them in and provide them with any information they need to enjoy their stay.
  • Process invoices, post checks to vendors and distribute employee checks.
  • Respond to guest complaints, requests and emergencies.
  • Reconcile all accounts in a timely manner.
  • Verify that all EOD work has been performed by other departments.
  • Schedule guest wake-up calls and reservations for the following day.
  • Respond to guest inquiries, concerns and complaints as needed.
  • Answer phones and place reservations.
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