Front Desk Night Auditor
About The Position
Responsible for making room reservations and checking guests in and out of the Hotel as needed. Issues room keys, pamphlets, discount cards, etc. as needed. Provides information to guests by answering inquiries regarding hotel and other services guests may require, such as entertainment, shopping, business, and travel. Ensures confidentiality, security, and safety of hotel guests regarding Front Desk communications at all times. Arranges transportation for guests as needed. Computes bills, posts charges, collects payment, and makes change for guests. Runs various reports - handwritten and computer. Maintains the cleanliness and neatness of the front desk and lobby area. Must wear a uniform up to property standards and a nametag at all times on property. Balances all daily reports for the Hotel. Posts and balances charges in a timely and efficient manner. Other duties may be assigned to meet business needs.
Requirements
- Strong computer skills and ability to learn hotel property management system(s).
- Ability to quickly learn front desk technical procedures, such as: check-in, check-out, selling skills, computer operations, telephone operations, etc.
- Strong communication and listening skills.
- Ability to work and communicate effectively with the general public, employees, co-workers, and with all levels of management.
- Basic knowledge of accounting operations.
- Must be 18 years or older.
Responsibilities
- Making room reservations and checking guests in and out of the Hotel.
- Issuing room keys, pamphlets, discount cards, etc.
- Providing information to guests by answering inquiries regarding hotel and other services.
- Ensuring confidentiality, security, and safety of hotel guests.
- Arranging transportation for guests.
- Computing bills, posting charges, collecting payment, and making change.
- Running various reports (handwritten and computer).
- Maintaining the cleanliness and neatness of the front desk and lobby area.
- Wearing a uniform up to property standards and a nametag at all times.
- Balancing all daily reports for the Hotel.
- Posting and balancing charges in a timely and efficient manner.
Benefits
- Health / dental / vision / life
- 401k plan with 3% match after one year of employment
- Company-wide discounts on hotel rooms and restaurants
- Daily pay through ZayZoon
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1-10 employees
