Front Desk - Night Auditor

Holiday Inn Express George•George, IA

6h•$17•Onsite

About The Position

Are you friendly, detail-oriented, and able to work in a fast-paced environment? The Night Auditor plays a key role in ensuring smooth overnight operations, attending to guest needs—including registration, checkout, and cashiering—and ensuring daily financial reports are accurate and complete.

Requirements

High School Diploma/GED required
Previous hospitality or customer service experience preferred
Strong attention to detail and organization skills
Experience handling cash, credit card procedures, and basic math concepts
Proficient in multitasking and problem-solving
Ability to work independently with minimal supervision
Availability to work overnight shifts, weekends, and holidays

Responsibilities

Review all guaranteed arrivals and verify that all credit cards are valid by running numbers not already in-house
Check in and check out guests efficiently and courteously
Explain and provide any promotional items to each guest checking in
Respond promptly to guest inquiries or complaints and offer alternate solutions when appropriate
Complete nightly audit procedures to balance daily revenue and reconcile accounts
Cover other hotel areas as needed, including breakfast setup, lobby upkeep, or guest assistance
Document guest accidents or incidents using the appropriate report forms
Record maintenance issues and safety concerns in the maintenance log
Maintain a clean, organized, and professional front desk area
Take the initiative to greet guests in a friendly and welcoming manner
Ensure compliance with all IHG brand and company policies
Perform other duties as assigned