Front Desk Night Auditor

Hilton Grand Vacations•Palm Springs, CA

1d•Onsite

About The Position

The position is responsible for overseeing the auditing, posting and balancing of daily financial transactions to support the resort continuing effort to deliver outstanding guest service and financial profitability. As well as being the overnight guest service agent. Follows proper audit procedures to balance daily revenue and expense transactions, identifies the causes of out-of-balance situations in a timely manner, produces various reports for management and takes initiative to correct errors to prevent reoccurrence. Ensures that all charges have been properly posted to the appropriate guest folio or master account, balanced with all supporting documentation Reconciles all charges to the general ledger. Prepares back-up files and closes out shift and day on reservation system, including preparing system for next day of business. Generates housekeeping reports and prints folios departures. Compiles daily revenue reports and files work accordingly. Responsible for accurate management of cash funds and daily shift deposits. Assist with other Front Office duties. Calculates account balance at month-end and submits to accounting. Processes reservation advance deposits from receipt of reservation information to depositing and logging all monies. Performs all Front desk duties including check-in, check-out and cashier procedures in a proper and efficient manner. Assists with guest and owner needs and requests delivering outstanding hospitality at all times. Assists with other departmental duties such as bell stand, answering phones, etc. Reports any unresolved problems with owners and guests to management. Maintains clean work area. Provides information on area attractions and resort amenities. Types departments as needed and carries out other duties as assigned by management; responding to all guest requests to ensure client satisfaction; willing to "pitch-in" and help co- workers with their job duties and be an outstanding teammate. Regular attendance in conformance with the standards, which may be established and revised by HGVC from time to time, is essential to the successful performance of this position. Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement

Requirements

High School diploma/GED
1 year of related experience
1 year Auditing experience
Team-first attitude

Nice To Haves

Associate’s Degree/College Degree
VOICE Certified or Resort Data Processing (RDP)
3-5 years of related experience
2+ years of Supervisory experience

Responsibilities

Oversee the auditing, posting and balancing of daily financial transactions.
Act as the overnight guest service agent.
Follow proper audit procedures to balance daily revenue and expense transactions.
Identify causes of out-of-balance situations and correct errors.
Ensure all charges are properly posted to the appropriate guest folio or master account.
Reconcile all charges to the general ledger.
Prepare back-up files and close out shift and day on the reservation system.
Generate housekeeping reports and print folios for departures.
Compile daily revenue reports and file work accordingly.
Manage cash funds and daily shift deposits accurately.
Assist with other Front Office duties.
Calculate account balance at month-end and submit to accounting.
Process reservation advance deposits.
Perform Front desk duties including check-in, check-out, and cashier procedures.
Assist with guest and owner needs and requests.
Assist with other departmental duties such as bell stand and answering phones.
Report any unresolved problems with owners and guests to management.
Maintain a clean work area.
Provide information on area attractions and resort amenities.
Respond to all guest requests to ensure client satisfaction.
Help co-workers with their job duties.