Front Desk - Night Auditor

Flow•Miami, FL

1d•Onsite

About The Position

Flow Brickell is seeking a detail-oriented and dedicated Front Desk/ Night Auditor to oversee all tasks and ensure smooth operations during the overnight shift (typically 11 pm to 7 am). This role involves various tasks such as greeting and assisting individuals, providing administrative support, and contributing to community engagement events. The ideal candidate possesses strong communication skills, attention to detail, and the ability to multitask effectively in a dynamic setting. We believe employees are better together. Every position at Flow has an onsite or in-office requirement.

Requirements

Minimum 1 year of hotel or related field experience
High School diploma or equivalent college coursework in relevant areas a plus
Ability to work independently with minimal supervision
Strong problem-solving skills to address guest issues and emergencies
Familiarity with Windows OS, approved spreadsheets, and word processing
Clear communication skills
Quick and accurate decision-making abilities
Ability to thrive in high-pressure situations
Effective problem-solving skills, including prevention and resolution
Capability to assimilate complex information and adapt as necessary
Proficiency in financial data analysis and basic arithmetic
Comfort working in a self-managed environment
Active listening and conflict resolution skills
Maintaining composure and professionalism under pressure

Responsibilities

Compute, classify, and record numerical data to maintain complete financial records. Perform routine calculations, postings, and verifications to obtain primary financial data
Verify the accuracy of figures, calculations, and postings related to business transactions recorded by other staff members
Approach all interactions with guests and employees in a friendly, service-oriented manner, ensuring a welcoming environment
Adhere to all standards and regulations to promote safe and efficient hotel operations
Initiate and complete the end of day process, including balancing daily work and maintaining cashiering responsibilities
Manage all Front Office computer system operations/functions and handle guest requests promptly
Maintain proper records, including log books and other documentation
Be familiar with and enforce all hotel policies and house rules
Complete initial direct bills daily, attach necessary documentation, and place on the Property Prepare and distribute the Daily Flash Report
Ensure that all employees are attentive, friendly, helpful, and courteous to guests, managers, and fellow employees
Perform any other duties as requested by the manager