Night Auditor|Front Desk Agent
About The Position
Our Night Auditor|Front Desk Agent plays a crucial role in ensuring the smooth operation of the hotel during nighttime hours. This position is responsible for auditing, balancing, and consolidating departmental ledger accounts, preparing various hotel operating reports, and handling the requests and transactions of hotel guests. The Night Auditor ensures that all financial transactions are accurately recorded and reconciled, providing essential support to the hotel's financial operations. Additionally, this role involves providing exceptional guest service, addressing inquiries, and resolving issues to enhance the overall guest experience.
Requirements
- Hotel experience required
- Previous hotel experience preferred.
- Previous hotel front desk experience preferred
Responsibilities
- Post all daily room and outstanding charges.
- Balance all revenue totals of cash and credits against the revenue report.
- Verify and prepare registration cards for arriving guests.
- Handle the hotel phone system, transfer calls, and take messages for guests as well as hotel staff.
- Take, modify, and cancel guest reservations.
- Check in/out guests according to hotel and/or brand standards.
- Address inquiries, requests, and complaints from guests. Coordinate with other departments to fulfill guest special requests.
- Notify housekeeping and maintenance of any reported problems with guestrooms and hotel grounds.
- Provide information and assistance to guests regarding the hotel and local surroundings.
- Create and/or print the required reports.
- Verify each front desk shift’s transactions.
- Finalize transactions completed during the day, including completing a daily income report and daily F&B Revenue Report.
- Maintain cleanliness and organization of the Front Office area.
- Perform cashier duties, cash travelers’ checks, and post phone charges and other miscellaneous charges to guest accounts.
- Follow in-house procedures to help ensure the security of guests and employees. Be knowledgeable about hotel emergency procedures.
- The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands, and employees may be asked to work shifts other than those they prefer or normally work.
- Employees are required to adhere to all work rules, procedures, and policies established by the hotel, including, but not limited to, those contained in the employee handbook.
Benefits
- health, dental, and vision insurance
- leaves of absence
- retirement plans
- paid time off
- hotel room discounts
- daily pay access
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
